About Us
Beauty in The Pot, a Singapore hotpot chain, offers six signature health-focused soup bases and carefully selected ingredients, including premium imports from Japan and China.
Discover our Story
Welcome to Beauty in the Pot Singapore, where our journey is all about blending delicious flavors with a commitment to your well-being. We started with a simple vision – to create a place where great taste meets health and beauty. Our founders reimagined hotpot, crafting six unique soup bases for diverse tastes and dietary needs. At Beauty in the Pot, it’s about savoring good food while feeling your best.
What People are Saying about Beauty in pot
Price experience score (pes) 5.5/10Parking available mallservice greatFood okAmbiance niceCr at mall
Beauty in The Pot at The Centrepoint in Singapore offers a delightful dining experience. As a first-time diner, I was impressed by the spaciousness of the room, which added to the overall ambiance. The restaurant's interior design, particularly the small cool room, was a unique touch that enhanced the dining atmosphere. 😊The highlight of the evening was undoubtedly the food. Each dish was expertly prepared and bursting with flavor. From the succulent meats to the fresh vegetables and delectable broths, every bite was a delight to the taste buds. It's evident that the chefs at Beauty in The Pot take great care in sourcing and preparing their ingredients. 😋The service was also commendable. The staff were attentive and friendly, ensuring that our dining experience was smooth and enjoyable. They were knowledgeable about the menu and offered helpful recommendations, adding a personal touch to the service. Overall, the staff's professionalism contributed to a memorable evening. 👍I thoroughly enjoyed my dining experience at Beauty in The Pot and will definitely be returning. The combination of excellent food, inviting atmosphere, and top-notch service makes it a standout choice for anyone seeking a memorable meal in Singapore. Whether dining with friends, family, or colleagues, Beauty in The Pot at The Centrepoint is sure to impress. I look forward to my next visit! 😊
By far the best Hot Pot in Singapore. Service is great food is fresh. There is a nice little ballpit playground for kids to play as well. But the service is by far the best. Only minus is that it’s almost impossible to walk-in on busy peak periods and when it is very busy sometimes the floors are slippery.
Used to love their collagen soup base but somehow I think their standard dropped tremendously. Those collagen soup you find in NTUC is even better.Great atmosphere, service was ok.
Made a booking before hand so we didn't even have to queue.The food at BITP is verbally very good and value for money. Some say even better than the counterpart HDLCondensed milk with fried bun is always abit side dish. The fried buns just hit home so well .The beef was well marbled for it's price point and the soup bases here are all amazing too
Beauty in the Pot service so naise!!! Fresh vegetables, hot mantou， chewy meat 🍖 Food so delicious! Thank you Yu Jie for serving us and giving us Valentines gift 💕 情人节快乐！
Amazing customer service! Yue Jie was very friendly 🥰 Love their collagen soup as always!
The waiting time for the reception staff to attend to me is a bit slow. It's no queue at all.For foods, it's not too bad, but the beef combo I've ordered is not well prepared. The beef codes are totally "iced". they should not be in this way.I will give a 2.5 star on the Pricing, as it's almost the same as their competitors, so nothing is better than them.Unless the foods are so special that others can't copy, if all are the same, then what are the differences ?
Food and service is good. Good price. Ya Nan service is damn good too. Best.
Service and food quality is top-notched here. Always our favourite outlet to enjoy our hotpot meal! The staff are so friendly, efficient and helpful makes our meal so much more enjoyable.
Thank you ShiKai for serving me and my boyfriend!! Attentive server and v friendly, 謝謝你！
Pretty good experience. The price point is higher than I expected. Maybe I didn’t order well but it came out around $90 per pax. Or maybe that’s just the going rate to have hot pot in Singapore now days. I do however like that they have a small playground for kids to kill some time and let the adults eat in peace 😮💨
Horrible meat quality. All the meats arrived frozen. Beef balls the most disgusting item.
delicious. However, lunch for three adults was $220 a la carte without alcohol. It can't be helped that I ate so much, but it really felt like Singapore.
one of my favourite hotpot places. soup bases and dishes are always fresh and delicious. always order the collagen soup, tomato soup and fried beancurd skin.
A great place for hotpot dining. It is somewhat similar to Haidilao with nice tasty food and good service. Overall a satisfied dining experience
Food was great, service was very good, Shikai served us well. There is a small play area for kids.
Food is nice, service is good, price is on the high side, spent $100+ for 2 pax...
Had hotpot here last night with my colleagues. Food was great like any other hotpot places but what really stood out was the level of service they provided. The staff that was serving our table was really attentive throughout our meal and made the experience very enjoyable.
The service staff (Nancy huang) is very helpful and attentive to the needs of the customers.Thumb ups for the somerset outlet.
November 2023 Review 1 word to describe this outlet experience. Good....But can be even better ! I went to the other outlet at Nex. The atmosphere is better and their lights are bright enough ! Food came fast enough and service was alittle bit disappointed but overall still good. Soup is okay ...However pricing is not cheap. 4 out of 5 stars for this outlet at Centre Point
Mala spicy nourishing broth was bad. Jewel changi's outlet is still the best this far.Noisy group of ladies screaming at the table adjacent. Staff didn't care or manage. Food came really slow for a Friday night.
FOR CUSTOMER LOOKING TO PATRONISE AND EAT AT BEAUTY IN THE POT, PLEASE SCROLL TO THE END FOR SUMMARY.Context: Went for a family get together and dinner at Beauty In The Pot at centrepoint between 7.30pm to 9.15pm on 25 Nov 2023Experience: Beauty In The Pot has always given me a decent experience. Food is consistent across most outlets and servers are generally responsive and accommodating. However, it's unfortunate that it was a pretty bad experience for me and my family when we visited the Centrepoint outlet. Some key pointers to note were:(i) The sauce and sides counter was often out of the key ingredients and sides (I.e. out of coriander, spring onions and black fungus with black vignette). Had to specifically tell the service crew a few times before it got replenished. For the black fungus, it was never replenished during my entire stay.(ii) One of the female service crew was pretty rude when my parents requested for warm water towards the end of their meal.(iii) Service crew failed to follow up on request. We requested for the scum (layer of fatty dirt) to be removed. The same female service crew simply acknowledged and walked off without helping. We had to get another colleague to do it after 15 to 20mins later(iv) The last and final straw, we saw that the crew was busy and took the bill to the main counter to settle. We then proceeded to take a walk around the mall to digest our food before we walked past the store (a few times) as we make our way to the car park. At this moment we were stopped abruptly by one of the female service crew who asked if we had made payment. I showed my payment receipt and she was muttering about us not making payment and system did not capture the payment information. All this while she was rude and honestly left a bad impression. We went to the counter and understood from the male manager that it was a system error that the payment was not registered. We shared our feedback with the male manager on our overall dining experience and all we got was insincere response and apology.My thoughts: I understand the demands of F&B and therefore I can understand if service excellence may drop from time to time. It is understandable. What is not acceptable and understandable is when we as paying customers are being dragged back by one of the female service crew to the cashier to be accused of non payment in which the entire process was just rude. Male manager did not make it any better through his insincere responses and apology. And Beauty In The Pot, if I did not pay up, why would me and my family even stay in the mall and walk past your restaurant a few times?Conclusion: While food and soup base were good, customer service can be enhanced. Understandably it is a Saturday night but I do hope that management can relook at service crew training and also helping those service crew with additional headcounts. Last but not least, enhance your payment process/systems and look in incident resolution training. The root cause of this incident arises because of a system error in payment (as shared by the male manager) and the male manager looks ill equipped to resolve a problem; in this case an accusation of non payment against a customer who actually paid for the meal.Last words for the Management: Not matter how good your food is, service is always an important part of the customer experience and it can be the difference between a horrible and good experience. Take this as an opportunity to relook at internal ops and processes and use this to spur your outlet to improve and change. I am not sure if this will get through but I sincerely hope someone from Paradise Group or Beauty In The Pot can look into it.For other customers looking to eat here: If service is important for you and you have not tried Beauty In The Pot then consider other outlets for now. There are plenty of other outlets across the island for you to consider.Note: Ivy the outlet manager has reached out to apologise. She was sincere and maybe there is hope for the outlet....
The environment is beautiful, the family had a great time eating, the waiters were very attentive, especially Yujie was very friendly.
Staff service is very good 👍🏻👍🏻When paying, also let me know the latest deals using kris+Will come back for sure!
Of course hot pot is delicious, butThis store has seats overlooking the indoor pre-gras (must be requested at the time of reservation), so adults can enjoy a leisurely hot pot while the kids play.I'm also happy that the restrooms near the store have toilet seat covers for children.Mr. Chun, who was in charge of our table, was very fluent in Japanese and provided excellent customer service. (I almost had the illusion that this place was Japan.LOL)thank you very much!I will definitely visit you again soon ^_^
The service is commendable. The serving staff was attentive and would come over to assist and made sure we were okay with our food. The food was fresh, and the soup was tasty. Pleasant experience.
The collagen broth is a must try. The servers are good but they are definitely short staffed on a Friday night. It’s hard to get their attention at times.Their collagen broth is super! Great fresh food items as well.They offer free birthday cakes for those celebrating so another bonus point!
Very good place to have Shabu Shabu. Great tasting collagen base soup. Menu is great. And the perfect finisher a lime juice slushee to bring everything together.
Never saw an idea of cuisine like that, mixing by yourself different ingredients inside the soup, we were a bit confused at the begining but everything was finger licking good!
It’s our regular hangout place with family. Seating is spacious and staff is more attentive compared to other branches.
Exceptional service, Mimi take care of us very well. She even gave us complementary chocolate cake. The food is really good and it tastes better than the one in Thailand 🙂 love the collagen soup.
Our dinner was attended by 2 excellent service staff Fook Wei & Hai Qin. Their service is outstanding and they are both very attentive during the busy dinner service. Fook Wei even helped me with my napkin! I was surprised by the extra mile service. Please convey my compliment to both Fook Wei & Hai Qin.
Same great collagen soup, new section with good spread of fruits & also ice-cream to match !
Service standards and ambience are comparable to the other top tier hotpot operators. However, the choices for soup base is rather limited. I will avoid ordering the coconut soup as the sweetness does not go well with the hotpot dishes, taste more like a dessert. I was hoping that they offer to change the soup base. There is a better option at similar price point in my opinion.
Beauty in the pot hot pot shop. Our favorite soup is chicken soup. For me, it's just Mala soup. Not very wow There are many different types of meat to choose from. I like meatballs and bean curd.Our dipping sauce was prepared according to the taste that the restaurant recommended for us. It wasn't to our liking. Finally, we cook it in the flavor that we like to eat.#TravellingAsACouple
Went during non-peak hours, place was quite quiet which is good. Food was okay, nothing special. For soup base, couldn’t choose three flavours + one plain water (no option for this). Service was okay. Tablet for ordering was slightly dirty, oily with a piece of food (or something I couldn’t tell) on it. Prefer the competitor
Great place to have steamboat. The collagen soup and mala soup is very nice and the ingredients are of high quality especially the A4 Wagyu beef.
Mina is a wonderful service staff who pays great attention to details like topping up the soup, drinks etc at regular intervals. Especially the crystal beehoon that soaks up the fluid so quickly that she personally attended to it..
Everything five star, except medium spicy is not spicy at all so 4 stars. And the chili oil is not spicy either
Highly recommend to bring your family or friends in and play at playground if you bring your children:) The staffs are wonderful greeting/carrying to my LO 🥰
We had such a nice time. Mimi was amazing and the food was so delicious!!!
Amazing ! Mimi was in incredible 😍Will back again 🙏
Very impressed at the quality consistency of the food! My top favourite steamboat spot which serves a very hearty and satisfying meal!
Our go to place for hot pot craving. Though slightly on pricey side, the quality of ingredients they use is definitely worth it. The sauce station requires a special mention. My favourite being the sesame sauce with spicy mala chilli. The meats, seafood all are fresh. the collagen soup and tomato soup always hits the spot. Their fruits platter is so refreshing after alll the hot soups. Watermelon and oranges are the freshest I have had.Service is also so swift, prompt and always happy to help. They clean the soup foam the forms which is a nice touch. They also give a very nice slice of cake if it’s your birthday on the house. It’s small things like this makes this place worthy of multiple visits.
Have a Very good experience here in beauty pot centre point outlet. 🙂 thumb up for the customer service👍👍 especially XiaoMin she is very friendly and attentive.
#1 for hotpot in Singapore! Love the collagen soup, nice to imagine getting more beautiful while eating delicious food. The service is very efficient and it’s a great atmosphere for families and groups of friends.
Beauty in the Pot truly lives up to its name, delivering an exceptional hotpot experience. The quality and taste of the food are outstanding. The star of the show was the collagen broth - a mouthwatering delight, rich in flavor and amazingly smooth. The service was top-notch with a courteous and efficient staff who went above and beyond to ensure a memorable dining experience. An additional highlight was the fully stocked condiment bar, which allowed for personalizing our hotpot to our liking. This place is a gem, and I can't recommend it enough for anyone seeking a top-tier hotpot experience in Singapore. Can't wait for my next visit
Had a great time here tonight with my family.Food was great. Service was also great.I noticed from recent reviews that the service from this outlet has suffered due to lack of staffs.But today, there are plenty of staffs around and they are all super efficient and friendly. I guess the management pulled resources from other outlets to improve the service level. Good job.
服务生 assigned to us was very patience and took care of us. Prepared the Condiments, cook , deshell and serve the 🦞 and very pro in taking pics too. Food was good certainly. Will be back!
Was super unpleasant, as on that day on 12 September we have booked online for 7pm however, when my brother first reached they said table not yet ready, at the time our family members have yet all arrive.But about 708pm our whole family have arrived then I went to check with the receptionist again, so she said still not ready. Then we waited again. Finally until 730pm, me and my brother couldn't take in anymore as we felt shouldn't be so long, so I went to check with the another girl, she said table long ago already ready. Then I was like why did the girl receptionist tell me not ready? The answer that I have gotten was as she thought the whole family have yet reach, so never inform.But the most worst for their service is that, they don't check on the reservation list, if someone booked 7pm, and after 15 minutes most reputable restaurants they will call customer to check if they are coming for reservation ya? That time I booked Haidilao they do call also to confirm reservation. Then PLUS THEY DIDN'T CHECK THE WAITING AREA FOR THE CUSTOMERS WAITING TO GO IN.I have been several times to beauty in the pot at different outlet, but never gotten this experience. This girl receptionist is really a question and they should also work on the reservation protocol.Will never go this outlet again. If there is a 0 star, i would have given it.
Good quality produce and soup bases and even better service. The furniture and decor are really falling apart and sized very wrongly making it quite painful to sit at tight tables with hardly any space for your legs. The decor is also falling apart and the dining room is very tired.
I went to several BITP outlets but this was the worst experience for me and my family. Food was ok, hotpot standard. However, the environment and service were bad.Environment:We were given a corner seat as we had a baby pram. The corner was very cold and they did not had any blanket available.The seat was near the kitchen, we had to constantly hear them clearing the dishes which wasn’t very pleasant.Service: The waiter basically just served the food and drinks only. He did not bother to help us with any dishes (example other outlet or hotpot restaurant would usually ask if we would like their assistance to cook the prawn paste).Overall, we felt that the service did not meet our expectation for the price paid.
Really enjoyed the atmosphere and the service here !!! Love the time spent here!!!
Don’t have any dish to specially recommend but would say that most of the food is good. The collagen broth comes at a premium but is pretty nice to drink on its own but cooking the meat in there doesn’t add too much flavour. On the other hand, the tomato soup adds more flavour to the food.Service wise, would say it’s visibly lacking if you compare it to its competitor who charge at the same price point. Still it’s nice that this outlet has a playground for kids to play around. Not much seats outside the shop for the waiting crowd, only a water dispenser.Have to say that the complimentary dessert drink that is offered at the end of the meal is really good. Wish they gave seconds for that!
My favorite hotpot place in Singapore. Wide varity of food and very friendly staffs. Giving appreciation to this lady FangFang, for being very helpful and always so cheerful at work. Highly recommended to dine in here.
We are always served by a very nice Ms FangFang. She makes our dining experience enjoyable every time
Celebrated CNY reunion and birthday celebration this year. Service was superb and food was amazing. Enjoyed our time here! 🙂
Tables at the other end of Restaurant around those number 50-67 range were very neglected and so warm that our plum drinks refill n others had to be reminded numerous timesFood and soup are decentWill we revisit again ? Probably not
book 1 room for 10 pax and we order drinks and food excluding seafood. when settle for bill , staff give us receipt ask us to check. How to check the items in the list where all the plates /bottles have been cleared. estimated 200 +++ / person base on 10 person ( without order any seafood.). 10 persons turn up for the gathering and the shop charge us 19 person $$$ . conclusion= food is overprice , might well book 1 table at chinese restuarant with better food And drinksi
My only letdown (that is if you can call it as a negative) was that no staff accompanied us out when the evening was over. Otherwise it was a perfect night
The soup base, featuring both tomato and coconut, was delicious, and the ingredients used were exceptionally fresh. The service quality was on par with that of Hai Di Lao, making it a fantastic dining experience for the entire family!
Overall a very pleasant experience. 4 of us had 4 different broths - collagen, tomato, chicken and coconut. All good. Service as well.
Great BITP outlet! Staff are friendly and efficient in serving, food are great and fresh. Place is clean and sanitary!Came for a birthday celebration and they even brought out a complimentary cake and sang us a song.
Food was promptly served and attentive service by staff! Would strongly recommend the soft bone pork meatball! Thank you!
Thanks for help me do the birthday decorationStaff is very helpfulMy friends very happy and enjoy the dinnerThank you so much
One of the best hot pots in Singapore. Selection of soup bases are good, quality of food is better than most other alternatives. Service is impeccable but can be overbearing when they keep coming to clear the plates.
The service was very good, on the whole, a very pleasant dining experience.When asked for the name & country of origin of the yummy mandarin oranges served at the condiments counter, the waitress went all out to find out & reported back.
This was so disappointing, i waited for food for 2 hours and nothing was happening. Worst experience ever do not recommend at all. Please stay away from this place, they do not respect their customers, i hope u guys close
First time here but was very impressed with the service I received despite it's dinner time. The staff were attentive to the needs of the diners throughout the entire dining session eg refills of drinks, clearing the empty plates, scooping the noodles etc. Friendly and helpful and always try to answer the questions to the best of their ability. Will definitely return to this branch at The Star Vista. Keep up the good work!
Can't comment much on the food but the service was slightly below average in my opinion considering the fact that you're paying premium for basic hotpot dishes
We are very happy at star vista outlet for our birthday celebrations. Thanks for the great service from jiaxin and wenhao. Keep it up. We will come back. Once again. Thank you
incredibly expensive for this quality of food. Voucher can not be redeemed at the day before holiday even at noon
Manager is nice. One of my favourite coconut soup base of all times. Lighting is abit too bright and pink though. Gives me a headache at times.
The service at the place is excellent. From the ordering of food, table service & staff recommendations are excellent.When ordering hotpot, their signature collagen soup stock makes for drinking & cooking the food elements. We ordered slightly too much, but we couldnt finish the soup, and we requested for the soup to be packed for a takeaway carrier.They also have excellent variety of sauces which allow you customize your dips. At the sauces table, there are a few other salads & greens that will whet your appetite.
I personally prefer Haidilao because the soup bases taste better & they have a wider condiment base. Wagyu cubes that are served in their wagyu platter are kinda meh though, not worth your money because they're definitely overcooked or undercooked by the end of it.
One of my most visited outlet even though I stay woodlands (40 mins driving)
My group of friends and I were at Star Vista to watch a show and before that, we decided we want to have BITP after it ends so we made reservation online. However as we approached the outlet, we saw a queue of people waiting, at least 5 groups. We went to the front and told them we made a reservation but the staff (a Chinese guy) told us that we have to join the queue. I told him that I made a reservation already so why would I need to join the queue? He said impatiently that it’s to just guarantee us a table. This is very ridiculous. Then is he saying the people who walk in are not guaranteed a table? We left for another hotpot restaurant and BITP called us to ask if we’re nearby. We told them that we just came by and they told us to queue. They ended the call by reiterating the need to queue and thanked us.Very disappointing experience as it is my first time visiting this outlet. If you want to get a table at a certain time, make reservations elsewhere. Don’t come to this outlet as they open reservations but don’t cater to it. Don’t waste your time.
Beauty in the PotHotpot brand of the Paradise Group serving a slightly more upscale version of the usual hotpot vibe. They have several tasty broths and ingredients on their menu.We liked their Spicy Nourishing Broth which had a Mala kick.The Damage (no drinks): S$80-120 for two
Walked into Beauty in the pot at Star Vista for a impromptu dinner on a weekday. There were vacancies at dinner time. Staff were on their toes with clearing our plates and clearing the floats on the surface of the soup. Collage soup is the best from Beauty in the pot! We ordered the side dishes for SGD4 - includes fruits and sauces too. The shabu shabu meat is fantastic! Loved the atmosphere and space.
Mar 2023. I always preferred this brand to HaiDiLau.The service was comparably impeccable. The food was better to my liking and minus the queue. We could even make reservations. We ordered my favourite soup base - collagen chicken soup.1 thing we learnt today was to avoid cooking the noodle in collagen soup, it would make it gooey. Should have dipped it in mushroom soup.The restaurant gave us complimentary dessert and peach cake.It was a real hospitable host.
First time trying out this branch at Star Vista.As usual the collagen soup is superb, once you start you can’t stop.Tried the coconut soup, sweet yet savoury and very refreshing. Those who never tried it before should give it a try.The Ling Ling Juan is nice, lives up to their reputation.Service is a little bit lacking, but overall steamboat experience and satisfaction is still there.Even my in laws whos not a fan of steamboat kept praising how fantastic the soup base was.If the service can step up abit more and be more personalised, it will be a plus point.They have this gacha at the entrance and mini playground. The kids love it 👍🏻
Went there for lunch on a Sunday. Totally didn't think about church service, so parking at Star Vista was quite a nightmare. The hotpot experience itself was pretty good. The food was fresh, and the soup bases were tasty, but a little too salty for my liking. Service was OK, but can be further improved. For example, they served the birthday cake, but walked away without lighting the candle. Overall, it was a very decent hotpot meal, but pricey for the quality and compared with other establishments.
My go to place for steamboat. I always trust their standard of the collagen soup and their outstanding customer service.Food in general can be quite expensive but I feel its worth it based on the premium soup and the kind of service you are getting. I can never emphasize enough how attentive they are despite how full the restaurant is, and they always give the kind of appreciation like giving 90 degrees bow.Food wise I would say ingredients are always very fresh and well prepared. I always feel safe eating things like seafood here knowing they are always fresh and clean.
The soup is delicious, and desserts are given after the meal. My wife and I will come again in the future, hehe
Honestly one of the better biap in Singapore ok got screaming children cos of the playground but the food is good and the service is good
Great Service and food quality always maintain the good standard. A comfort place for sure !
Great food and excellent services! Staff are super friendly and offer us with free ice cream, birthday cake, yu zu drinks and children toy.
Soup is nice, food is quite good except for the fish paste which was rather disappointing. Even though restaurant was 40% full, service was not prompt enough, felt that service staff does not have much initiative.
Had dinner for my daughters birthday at this place, wonderful experience. The soup is super delicious and waitresses attentive to every single detail. Would definitely come back again.
Waitresses have good service attitude and the food is nice! Not forgetting the atmosphere is a relaxing one to chill on a TGIF evening!
Very good service from the waiter and waitress. Nice presentation of food. The collegen soup is highly recommended.
Great meal here! Good service! Even have a free bday cake which was pretty good!
Dined here on Valentine’s Day looking for comfort food and no queues or overpriced set menus.We were seated within the minute. Food quality and service were exceptional!Bill came to a reasonable huat huat total of $88 for the both of us. Because it was vday, the staff also surprised us with a lovely bouquet of soap roses, and a complimentary yuzu drink + marshmallow cake dessert. Completely unexpected, but so so lovely! We appreciated it.Other small things too like a return $30 voucher, aprons, and appetizers, completed the experience.It’s nice to dine somewhere where they value your business, and not some pretentious restaurant that capitalize and shake you down for every penny on vday.Compared to their competitor HaiDiLao, I would pick Beauty in a Pot any day for taste, value, and service 👍🏻
Lovely touch by the staff at VivoCity Beauty in the Pot for V Day. Special desserts and a gift for every couple/family here for dinner.
Went for reunion lunch and the process was smooth. Food was served swiftly and environment is nice.The appetisers and sauces are great as usual and my favourite soup base will always be the collagen soup. Amazing! Comes with many tofu and mushrooms alr, so don’t need to order more.Had their pork collar, tofu skin, potato slices, cheese balls and cabbage. All were fresh. Service is of course great and the ending yuzu slushie alike drink always makes my day!I actually like this more than hai di lao! HahaOh! The welcome drink - infused fruit drink is amazing!
Very impress with the service of the staff at VivoCity branch . Thankful and appreciate of the effort made by Xin yu , Xin Xin , Zhi ting and Shi Peng . They made my mother very happy . Throughout the whole process . They were very attentive and patient . Highly recommend this place .
very good service by staff - especially the one who assisted us throughout the whole dinner xinyu:) collagen soup was tasty chicken tomato were all very tasty- highly recommended vivocity branch
Love to eat here. Beauty soup was delicious. Handmade meatball very good
Have been here for several times. The service was great as always and love the collagen and tomato soup
I had an individual lunch set. It was great value with US beef (or other meat options), meatballs and a good selection of veggies and mushrooms. The food was fresh and the signature collagen soul was so good! The condiments buffet was complimentary because of the set. I liked the dipping sauce recipes. There was also a decent selection of sides and fruit and even ice cream and a lime juice granita at the end of the meal.Service was attentive and friendly.A lovely lunch!
Great food. Chillax. Cook at your own time and pace over in hot pot. Wonder experience. Friendly staff with excellent customer service.
This is my first time eating at this Meiziguo restaurant. The waiter’s service is very good, cheerful and friendly! I will come back next time to take care of you.
I went here with my friend after watching Food King's video. My friend said she is very curious about this place and wanted to give it a try.So, when we visited Singapore, we went to this restaurant. We ordered a bunch of food and had a blast there. Everything was very fresh and the service is really good.
Love the cheerful staff, nice ambiance and tasty, savoury collagen filled soup that reminds me of fish maw soup we have during CNY! Love it!You get a thick slice of their delectable assortment of cakes if you let them know its your birthday!
I feel that the service staff is very attentive to details. I was served by Yuan Yuan at vivocity. She notice that i needed to change plates and more serviettes. Thank you for serving us and make our dinner a good experience.
I think they have one of the better indoor play area for kids and lunch time always has space without booking. Service not bad.
Great customer service and food. My girl had fun at their small indoor playground while waiting for her food to be served. Dinner crowd is insane, therefore we took a queue number the moment we arrived at Vivo. They reserved a table for us at our reserved timing and gave us a call when it’s ready.
Yesterday I came to Vivo Meiziguo for dinner. The overall experience was very good. First of all, the environment here is very comfortable. You can watch the scenery while eating. The service is also first-rate. The waiters are very enthusiastic and attentive. The dishes are really good in color, flavor and flavor. The whole meal I am very satisfied with the process, and there was a special surprise for me and a small gift🥰🥰
Came here for dinner with a friend, my first time at BITP. The restaurant is huge, feels like a hidden walled city inside. The atmosphere is nice and the service is good. I liked the wide assortment of condiments at the sauce bar, and the quality of the hotpot ingredients was impressive. I did feel quite cold when I first sat down at my table, but once the pot was bubbling away and we started eating then I felt much better.
Nice restaurant with a view, too bad beauty in the pot standard has dropped so so so much in terms of service & food quality. Ordered the beef & it served like a plate of minced meat with fats, requested to change 3rd time before a more decent looking plate of meat was served. Started eating since 1st outlet at Kinex, super disappointing
Service is very good as the staff are very attentive and courteous. They displayed good customer service. Foods wise are varieties with reasonable prices.
Tried the new slimming spicy beef tallow soup - a nice alternative to the usual mala soup that i get at bitp 🙂 thanks manager Fong Yu for the great service as usual!
Thx to the Chinese lady (able to speak m understand simple English).Wanna jus take a picture but this staff Su Ei (ask if I could have her in the picture for the review!)Thanks again Su Ei for passing us the cracker and also extra bag23/11. After 1900 thanks for having us
The service from all the staff were very good, especially from Fong Yu who was exceptional. Highly recommend the new slimming spicy beef tallow pot it has a deep beef flavor with an aromatic spicy taste. 👍👍👍
Amazing place, food, and company!Must try the beef tantalizing soup, it’s not numbing but very fragrant.
Slimming beef mala is a must have, alongside the all time fav collagen soup base. Come early (530pm onwards) to avoid the queuing. Free corkage too so BYOB!
Tried the new soup and it’s pretty good. There was the taste of beef but also mala
Service was perfect and the price includes a very refreshing Yuzu drink served during dessert, and free ice cream too. We usually go there for birthday celebration as they also serve a very good sized cake if you inform the staff.They also had balloon sculture left at the counter and small toys for the kids. There is also an indoor playground for the kids too.Special mention to staff Fong Yu and Min for their superb service. Thanks !
My first Beauty experience and I am glad to have chosen to visit this outlet! Recommend to sit further inside the restaurant for the view and less crowded. Restaurant had a small play area for kids and gives Gachapong FOC for kids,simple ice-cream (vannila/strawberry) provided. Baby chair and utensils are provided. Service was prompt without too much disturbances which I like. Collagen soup was no doubt the star of the restaurant, was rich with umami flavour (probably due to the generous dried scallops used). The mala broth is good, slightly spicy and numbing, nothing to shout out but feel that malatang cannot get much better than this anyway. Side dishes (fungus, peanuts, seaweed, marinated radish..) are yummy! The side dishes might different slightly for the 2 stations so can check them out. Especially liked the Thai sauce (is nice and not expected taste) and minced meat/mushroom sauce. One comment would be that they can be more prompt in the refills as the fruits especially had run-out. Another nice touch to the experience was the yuzu slushy desert which is free flow (feels like it was made from the Korean yuzu drink), very refreshing! Their ingredients was fresh and nicely arranged. However, some popped out more than others- soft bone pork balls, cheese balls, smashed prawn and ling ling rolls. Ramen is what you expect from ordering noodles from Paradise restaurant (yums). The fish shaped fish cake was unique but a tad too soft overall for me.
I always trust youThe price is a bit expensive though.The taste is good, the Vivo City branch is the most comfortable❤️❤️There are many employees who do not speak English.I am not satisfied with the service compared to the service charge.If you are Korean, you may feel that the medium spicy flavor is less spicy, but please note that it becomes spicy as it is boiled.It tastes healthy. I personally like it better than Haidilao❤️
It’s a good hot pot experience.The soup base is very delicious with strong flavor. We ordered the mala and tomato soup. Recommend to order one or two soup base only. Otherwise, the size of each part would become very small and not convenient to cook the food.The meat is also interesting here. The beef dice is super.The sauce & snack corner is clean and tidy. Free ice cream is always offered by the staff. The staff is also friendly and efficient.
Bo Yang was very attentive and always asked if we needed anything. Love it! Would come back just to be served by him again!
Terrible service but charging at HDL prices. Had to keep asking them to refill drinks, but most of the staff are so busy they dont bother to check.
Although there are many people during the dinner time, it is very busy. But the waiter Rong Rong was very patient and smiling.
Great food and service from Beauty in the Pot. Having a small play area inside the restaurant is always good to entertain the children while we order the soup and food. Were given a surprise complimentary cake at the end of our meal. Will come back again
I had the pleasure of being served by Min during our dinner, and I must say her service was exceptional. Min's attentiveness, friendly demeanor, and knowledge of the menu greatly enhanced our dining experience. She went above and beyond to ensure our needs were met, and her professionalism truly stood out. I highly recommend Min for a promotion as her dedication to customer satisfaction is outstanding. She's a valuable asset to your team. Such employees should be recognised and valued for their hard work and contributions!
I had an amazing experience at Beauty in the Pot, thanks to Min and her colleagues! Her excellent service and attention to detail made my visit truly special. Thanks Min for the exceptional dining experience!
As good as always. Definitely recommend making a reservation to cut down on waiting time. We had the golden pomfret this time round which was very fresh!
Nice atmosphere to have a meal with kids, they can access the indoor playground with ball pit while adults munch on lunch 😉
High quality ingredients. The service is excellent. You can bring your own alcohol as well.
Like other branches, they service good food and services. Fish Collagen soup is always the best thing in Beauty in a Pot. The soup is very thick and creamy, full with gelatin and collagen.
Came during off peak hours to enjoy the special promotion set - comes with 2 meat, dumping, cheese balls, noodles, veggie and black fungus, 3 broths. We topped up for the beauty collagen soup. Can feed around 3 ppl.The meats was fresh and yummy. Soup broths was also great - I feel that it’s nicer than HDL, especially the tomato soup. The la mian noodles was very chewy and Q!Service was prompt and polite.
Food is great, and services are excellent. But the lack of manpower is glaring when you need simple things like an additional pair of chopsticks or someone to adjust the hotpot, as you need to wait awhile before someone passes by and get his/her attention. No mee dancing, like you see at haidilao. Nevertheless the food is very fresh and comes with a 20 percent discount after 10.00pm. The nice soothing music and songs also add to the nice ambience. Overall, great place to be in.
Pretty good soup bases and variety of dipping sauces. There’s a wide variety of ingredients to buy too.Since we were celebrating a birthday, we had a complimentary cake.Drunken chicken soup: 6/10Mushroom soup: 6/10Spicy soup: 6/10Collagen soup: 7/10. This is my favourite out of the four we tried.
Excellent service and ambience. Great view of Sentosa. Provided complimentary cake for 4 for my baby's full month. Slightly pricey at sgd120 for 2 adults and 2 children under 12. Very enjoyable lunch nevertheless, will be back for the next celebration!
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
2nd time dine at Wedtgate branch. Quality of the food and service as good as before. Especially the service staff Lee Mee for her cheerful, friendly and thoughtful service.
Good food and good service by LEE MEE and also good parking space bravo 👍👍
I like dining at beauty in the pot at Westgate because I like the service bythe staff name LEE MEE and also the food excellent food and service
Service wise HDL is head over heels, the suction around the hotpot doesn't seem to work, smell like hotpot after dinner.
The food here was nice and authentic. What made me astonished was the use of ACTUAL ginseng! The flavour of the soup base was rich and was quite fitting with the meats and noodles we ordered along. Special thanks to Lee Mee, the waitress who served us that night for her astonishing service and recommendations. And special thanks to Kar Loke for his recommendations, professionalism and as well as service.
The nice young male server was very friendly! We gave him a small ang pow tip & he was pleasantly surprised. Also wrote feedback for him but I forgot his name to put it here. Food is as usual yummy at BIAP. We love the collagen soup! BIAP collagen soup is da bomb & so far we have collagen soup at many eateries but none comparable to BIAP. Just that the appetizers were not as full as the branch at Kinex & Jewel.
Food are good, services are also wonderful, waitress Ms. Lee Mee is very friendly and helpful, she have done her job well!
Today lunch was great. The staffs were friendly and nice. Loved the drunken prawns as always. Not to forget the special toothpicks too.
This is our favourite place. We simply love the food and the service. Would like to compliment staff Chen Chen. She is so attentive and patient. Always putting a smile on her face. Keep up the smile and good service.
It's so delicious, such a great restaurantWeiying I love you, you are mine
Visited the restaurant today for the first time. The attentive service and fresh food was really commendable! 👍🏻 the staffs were very helpful, and even offered us desserts when we didn’t ask for it. We’ll come more often next time. 😄
I had dinner here with my friend a few days ago. I just opened Maps and then I remembered that I should leave a review. Here, the function of the soup base is introduced, and the cooking time is also mentioned when serving the dish. He also came over to help us remove the foam and cook the noodles. The food is generally good, as is the service, especially the male waiter named Chun (it's been a few days, I forgot his name, I just remember the name tag has Chun) who will take the initiative to help We cooked noodles, added soup and water, and finally asked if we wanted dessert and ice cream.The only thing is that because my friend is not a booker, he said that the walk-in only has an hour and a half for dining, but it's okay, but I may feel a little rushed to eat.
Lee Mee exceptional service truly made our experience memorable. Thank you for your dedication and attention to detail!
Quality food and hygenic.Comfortable and clean environment.Heart-warming service from Mee Yee with scarf, dessert , ice cream and birthday cake.
Their service is attentive, friendly, and efficient, especially to a waitress named Chen Chen 😃 Please maintain the positive attitude contribute to a memorable dining experience! 🤩
It's my first time to be there. I'm lucky to get a table after 10 min registered and waiting.The food there was good but on the high side, service also good very helpful staff and fast response to requests.We enjoy the food there very much.
The worst Beauty in the pot.. bad quality of collagen soup. The tofu is sour. They refuse to admit.. just change the soup base n the "what ever " which inside the soup.. no other compensation..Upon payment.. then they asked so the 2nd pot still sour ... ya .. still have but better than the 1st round .. then they only waived off that soup base.. around sgd 17
This chain is one of my go to places for hotpot. First time trying the one at Westgate and was severely unimpressed. Cleanliness did not seem up to par, they seemed very short staffed and that may have affected how delicious we found the food. Our experiences at the one at vivo and star vista was a lot better
Lee Mee was our server of the day, she was very nice and friendly, offering toys for my kid. She was very fast and efficient in serving and responding to our request. So lucky to be serve by her.
The ambiance is elegant and the experience here is exceptional. The variety of fresh ingredients and flavourful broths makes it a delightful dining choice. the staff are friendly and attentive ensuring a wonderful dining experience!
My family and I recently had a delightful dining experience at Beauty in the Pot, and I want to commend the exceptional service provided by Chia Hsuan at Westgate Outlet. His attentiveness and friendly demeanor enhanced our meal, making it a truly enjoyable evening. We appreciate the outstanding service Chia Hsuan provided, and it certainly contributed to making our visit memorable. 🙂
Lee mee was my table service staff. Polite, attentive and professional. They looks short staffed but overall she took care of our dinner time there and service was satisfactory! She had the patience for kids too.
The collagen soup is great as usual! You can see generous amounts of dried scallops in the soup base.Love the appetisers too! Picked radish and papaya with pineapple were my favourites!When the picked radish ran out, the very helpful server Ms. Lee Mee came to pass us a huge bowl. Kudos to her service.The only reason why "Atmosphere" didn't get 5 stars is because the Aircon was a tad too cold - not that it was cold overall but it was blasting at certain spots and particularly where we were seated.Will definitely be back again!
Went for lunch and order the set. Ordered the collagen soup and the herbal drunken chicken soup. These two are my recommended base even though the chicken soup is better for drinking(for myself)Free flow snack bar and sauce bar like HDL.Food serving are bit small but quite full.Surprise came with ice cream and a small jug of shaved ice which is good for washing down the food.100% Will come back again for lunch and my special thanks to WeiWei for being attentive and explain to me about how long to cook for the dishes👍
Food is fresh. Soup is tasty. And there is something additive about the sauces.Can't comment about the price as it was a treat.Service is fine but could a bit more attentive and friendly. The wait staff does have a tad too sullen expression.
Weekdays value lunch set is worth it. Super customer service especially one of the staff, Wei Jun, who is very attentive and always smiling. Seeing that we have difficulty in handling the noodles, he brought us a pair if scissors. Thank you.Overall a pleasant experience. All customer service staff deserve 5 stars.
got the duo lunch set, NOT WORTH. the portion of meat given is so pathetic??? literally 5 pieces of each meat and this is for 2 pax..? i think ordering individually would be more worth… and oso i think cus we ordered the so called “value set” there was no service…???? only when i added on other items then they service us… horrible!!!
I visited with a 7pm reservation for 4 pax on 2 Nov 2023. I would like to commend Kar Loke who made our dining experience ever more enjoyable. My friends and I have frequented Bitp Westgate since it opened. Service standard varies. However, Kar Loke definitely stood out. He was very attentive, efficient and friendly. We hope that he will continue to keep up the good work and get rewarded for his efforts!
Avoid peak hours walk in. Waiting time can be long.Other than this, everything was good for our last dine in with them.There is a small play area for the kids to keep them busy 🤣
The interior of the store is pink, which gives it a lovely feel.You can choose from up to four flavors of soup for your hotpot, and you can freely mix your own dipping sauce from among a wide variety.Order from your tablet.The quality of the ingredients such as vegetables, meat, and tofu was high.It was a shame that they only had sweet tea.
The soup base is very rich, the ingredients are very fresh, and the service is very good~~
Everything is perfect! The service from the staff is attentive and the food is of top quality. Especially recommend the caviar and shrimp paste, served with tomato soup base. Very delicious and worth a try.
We came here for a birthday celebration. I enjoyed the collagen soup and food here such as the udon noodles, pork jowl.However, the service was extremely disappointing and uncalled for, especially when celebrating a beloved one’s birthday.1) The staff was less concerned about their service than the 90 mins time limit. We were seated late, food came slow, and did not have much time to finish the food.2) The staff had insisted on throwing in our ingredients into the soup near the time limit.3) The staff started to serve the desserts in a patronising manner while we were scooping the broth, putting it in front of us making it less comfortable for us.It might have been an outlet issue - a busy day for the less welcoming staff. However, it would be better not to take the risk, and instead enjoy other hot pots like HDL for a similar price.
Good spread of food items to choose from. Very attentive service staff, nice dining ambience, easy accessible via train and other public transport.
I have eaten at Buona Vista outlet many times and the consistency in food quality has never changed. My review is about the first time I rode to outlet in escooter as I can no longer walk.There’s absolutely no fuss in the waitress reaction like in other restaurants. I could ride behind her and follow her. She brought me to a table, removed a side table and asked me to park there next to a seat! This is first class service and gets my respect.
Walk in on 09 Aug 2023 at around 3pm. There is no queue ahead of us so waiting time is less than one minute.Upon proceeding to the dining hall, the ambience is very nice.The food quality is very fresh and the collagen soup is very nice and tasty.Overall experience is good but customer service is ok only as the service staff seldom come to our table to clear the used plate and bowl.Will return to dine in if happen to drop by.
Been to this place for few times, food quality is consistent; my go to place for soup hot pot. Best with prime beef slice *slurpDumpling, prawn paste & bean curd skin are must ordered dish as well, great with either of the soup base.I find that recently may be very packed & the staff can be pretty occupied. Staff was helpful, my phone battery went flat & they are kind enough to help me charging my phone so after I finish my meal, the phone is charged to 50%, good for me to continue using.The complimentary ice blended yuzu is refreshing.
This is the best service in hotpot restaurant in Singapore. Food is very nice and fresh. Menu got a lot of items to order. We have plenty of complementary food. I do like Yuzu dessert 🍨. I think I will be regular customer this shop 😁
Ordered the collagen soup and spicy soup. The spicy one has a really good punch. Not recommended for those who can’t take spicy. But the collagen soup is very tasty.The wait staff are fast and efficient. Comparing with their main competitor, they lack in the food variety, service, dessert and condiments section seeing that the price is also “competitive”.Would I visit again? Honestly, I would visit the competitor because they feel more “worth it”.
Hours of Operation
MON – FRI
10:00am – 1:00pm
4:00pm – 10:30pm
SAT
3:00pm – 10:30pm
SUN
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