Beauty in the Pot at VivoCity Singapore Outlet
At the heart of VivoCity, Beauty in the Pot is a culinary gem that offers a feast for your senses and your appetite. As you step inside, you’ll be captivated by the warm and inviting ambiance, designed to soothe and relax.
Find Beauty in the Pot at VivoCity
Beauty in the Pot at VivoCity Singapore is more than just a restaurant; it’s a gateway to a world where flavors intertwine with the energy of the city. Its prime location not only offers stunning waterfront vistas but also serves as a culinary bridge between tradition and modernity. As you dine, you’re not just enjoying a meal; you’re partaking in a journey where the dynamism of urban life converges harmoniously with the timeless allure of delectable hotpot dishes.
What People Say About Beauty in the Pot
James Chiah
11:37 26 May 24
Great food and drinks, and excellent service by Ms. Lisha. Worthwhile experience!
Wee Ping, Jimmy Ho
06:53 23 May 24
Everything is excellent, except somehow or rather a housefly managed to be in the restaurant disturbing our meal.
Yeow Sin Ho
11:20 16 Mar 24
Went with a friend for dinner here. Had booked a table before we come. Quite a nice atmosphere and not very noisy during peak hours as well.We ordered two types of soup, which are spicy beef soup and collagen soup. I dun find the spicy soup very tasty. Except for spicyness, i do not feel that the spicy soup had any flavor. The collagen soup, on the other hand, is very flavourful. Service was really good as well. I would want to give praise to one of the service staff, Hoon Lee. She is very attentive, refilling our soup base when it is going low without asking. And also some of her recommendations on the meat.Will definitely come back again.
Ivy Low
11:03 16 Mar 24
Food is great . Loved the coconut based soup . Was served by Hoon Lee whom is attentive with speedy service despite the busy dinner crowd !
Dave Tay
11:14 15 Mar 24
My family and I really enjoyed the dinner at beauty in the pot. Staff Ms. Hoon Lee served us with our meal and we really appreciate it! Really good service!
Karen Chan
06:20 09 Mar 24
This is the outlet we regularly visit. Service is superb and food is always very fresh! Highly recommend their fish and seafood. The condiments, appetizers, desserts and fresh fruits also complete the dining experience nicely. We were served by Hoon Lee today who is very friendly and helpful. Will definitely visit again!
Keith Detros
06:20 09 Mar 24
Great food and service. Hearty soup selections at reasonable prices. Thanks to Hoon Lee for being attentive and giving us an enjoyable our dining experience.
Alexandra Cheung
11:00 02 Mar 24
Love coming here! Service and food is great, staff are super friendly here 😊😊😊 Will always come back here again. Their spicy beef tallow soup + collagen is a great combination. Big thank you to Hoon Lee for making our experience a great one!! 🥰
JOESLYN TIONG
06:22 02 Mar 24
Excellent food and services by Hoon Lee. She is very friendly and very attentive!
Te Shan Liang
10:51 19 Feb 24
Excellent staff and service. Very attentive and pro active. Like their range of soups and choice of dishes. BYO wine is free of corkage charges and decent glassware provided.
Joy Wong
12:17 16 Feb 24
Gd service and food was fresh.Please offer more variety of appetisers and hot/ cold dessert
S N
12:06 16 Feb 24
Usual hang out for hotpot.Great food and staffs always have a great level of service even during the CNY peak period.Special mention to Daying and Lisha 👍🏻👍🏻
Charmaine Lai
13:34 06 Feb 24
Full house on a Tuesday night, Thao our waitress was super attentive. We celebrated a birthday there and were all really happy with her service!
Zhou Meiting
09:16 05 Feb 24
Best coconut soup base, tasty and great service by Miss Hoon Lee. Friendly staff, Fresh ingredients. CNY Yusheng was real good! Nice dessert, very refreshing. Highly recommended
Gelen Yong
09:13 05 Feb 24
Love the service attended by Hoon Lee. Attentive and accommodative to our needs. Celebrated CNY with lo hei. yusheng tasted really good!
Serene Sim
13:18 04 Feb 24
Perfect experience dining at Beauty In A Pot. The staff who served us was Hoon Lee and she attended to us every now and then. Very helpful and friendly! We really enjoyed our meal and she'll laugh at all my jokes. We're faithful customers of beauty in a pot and paradise group because of it's exceptional service and food quality! Thank You Paradise Group and Hoon Lee for the exceptional service! Will definitely recommend to our family and friends!!!!
kathleen wong
14:07 02 Feb 24
Good service! Friendly and approachable staff. Food is fresh and presentable.
Hieng Kok
08:08 09 Jan 24
They have delicious scent of broth and spices filled the air. Great choices of fresh ingredients like meats and veggies. The flavors blended perfectly, making it a tasty and fun dining experience with friends.
hoon2304
18:31 07 Jan 24
Glad I took my niece advice and made a booking. Arrived on time and showed table in a breeze. Excellent service made the dining nice and warmth.
Glenlys Lim
17:03 04 Jan 24
As someone who works in retail, there are two workers I would like to recommend! One name Helen Chin, and another Chinese lady who served us at around 11 pm. Both of them served us really well. They were all very sweet! 🤎 the other staffs too!
kg
12:17 31 Dec 23
Fantastic food, beats haidilao by a mile. Excellent service, when I drop a chopstick (by accident of course) staff will pass me a replacement automatically within a minute. Highly recommended
CM Au
03:40 25 Dec 23
Helen was our server and she really deserves a lot of credit for the fantastic meal I had with my girlfriend. Attentive, gracious and gave us a nice handwritten Christmas card at the end of our meal.Thank you Helen!
Joleen Ng
14:51 24 Dec 23
Brought our overseas relatives here for lunch. We would like to give special thanks to Helen for her welcoming and friendly service. We had a great time! Would definitely be back.
Maureen Chu
07:14 23 Dec 23
The food and service is superb. Fresh ingredients and good quality. The staff are very attentive and friendly, and the ambience of the place is also very nice and pretty.Good experience to celebrate a friend's birthday here with Diva Sparkling Wine👍
M T
07:11 23 Dec 23
Very good food. Staff very friendly and very customer service oriented . value for money😍
Emerald
06:37 23 Dec 23
We went for lunch and had a great meal with great service! Highly recommend. 😬
heeyoung kim
08:19 08 Dec 23
Of all the meals I had in Hong Kong, the hotpot here was the most delicious and it was infinite! They were very kind! There is no reason not to go👏
Diana Wong
04:10 07 Dec 23
Amazing and friendly staff, they are both fluent in Mandarin & English. Food was great and really value for money. Highly recommended.
Mark Eskobo
06:50 04 Dec 23
Saw brochure for their lunch set special, with option to dine at their KINEX, Westgate and Vivocity branches. However, upon arriving at KINEX branch, was told that the lunch set is no longer offered, and only available at other branches. False advertising. Horrible experience.
EHHLLIIE
11:38 25 Nov 23
Food was excellent as usual! They have a new Sichuan menu that is definitely worth trying. Esp the beef soup and the new dessert!
Isabela Clarissa
10:50 25 Nov 23
Very good food and excellent service.Aircon is a bit cold though.They have a big playground outside for kids.
Tan Hock Hin
07:53 11 Nov 23
The dining experience was great and the food was delicious. Thank you to the manager and his team. They are so thoughtful, and very enthusiastic when celebrating my family birthday
Hezyl x
16:51 04 Nov 23
Kin Hao was nice and his service was great! Would highly recommend the food, atmosphere and service. Thank you Kin Hao! 🙂
John Landifer
08:15 17 Oct 23
I was brought here by some colleagues, I am a fun of hot pot, probably my favourite culinary experience and I really was not disappointed at this restaurant.
kitty le
00:56 04 Oct 23
I used to come every week. Now gave birth my 2 boy and busy working so once in awhile still come here for hot pot. This is my favourite hot pot. Love their special fish paste that other place don’t have. The gradient is fresh and delicious. I love their collagen soup base. Really enjoyed my hotpot time with my friends and family here
Sarah Yan
18:16 23 Sep 23
Haven’t tried this outlet's food yet but we went in on a drizzling evening to check out the play area for kids. Was surprised to see such a big playground! Would be nice for kids in the daytime.
Iggy yeo
03:57 07 Sep 23
Food was good and fresh ... service was brash and raw... staff not comfortable with English
A T
13:00 29 Aug 23
Among the similar priced HDL, XLK and BITP, This has the best mala soup base, best of the three. HDL just cmi now
ST MN
14:27 18 Aug 23
Read up many good reviews so decided to give my 1st try with my child. But to my surprise, the staff never explain to me there is charges on the condiments and oso they don't give the token to my child for the toy as what others mentioned. HDL even will auto give whatever stuff for the kids. For this, i need to ask...they dont even serve kids meal like HDL. Think i wont pay $100 to come here anymore. My first and my last.
Timothy Tan
16:15 30 Jul 23
Great service and food is fresh and substantial serving portions. The Tomato based soup option along with the collagen infused soup are a great combination for you to try and consider.
T T
13:35 16 Jul 23
Personally, BITP has the best collagen soup amongst all hotpot brands and you absolutely must order it here. Their fried ring rolls are also a top recommended item that I would never miss.The dining experience is quite pleasant - service here is good and the sauce bar is great as always.Recommended to book a slot online, but it’s likely you still need to wait to be seated upon arrival.
Deon Lim
06:07 02 Jul 23
Wide variety of soup options available but you’ll be asked to order one full pot (even if you’re 1 pax). We tried mala, collagen, tomato and mushroom soup, and found the collagen to be the best. Food is simple, typical hotpot selection.
Mantou
07:16 09 Jun 23
Service at Beauty in the Pot has really improved a lot. Much more attentive then before, but sadly the ingredients seems to deteriorate. My favorite were their Soft bone pork ball and the Fish Tofu. I used to order at least 2 full portions of the balls, now don't even want to finish 1 portion. Both does not taste the same as before not sure how to describe the difference. Soup still as good!
ChompChomp (GPT)
02:08 14 May 23
What a treat for a late night supper.We were craving for hotpot and we wondered into Beauty in the Pot after 11pm and was so happy to get a 20% discount. Plus it’s less crowded although there is a constant stream of people coming it. They open till 3am!!We started the base with 2 soups - their signature and a mala one. It’s spicy guys. Don’t try it if you can’t take the heat.We ordered light dishes but here’s the must-haves.Beancurd rolls. They have the best in town. Just dip it in for 3 secs to enjoy the warm and crunchy texture.Flat noodles. It’s chewy and less heavy than your regular noodles.Beef. We didn’t get the platter as it too late into the night. But choose your range of protein.Dumplings. I like how the skin becomes clear after it’s cooked.Enoki mushroom - must have!
吕一凡
11:36 22 Mar 24
The soup is delicious, and desserts are given after the meal. My wife and I will come again in the future, hehe
Ignacius Tay
11:35 22 Mar 24
Honestly one of the better biap in Singapore ok got screaming children cos of the playground but the food is good and the service is good
Marcus Koh
09:09 22 Mar 24
Great Service and food quality always maintain the good standard. A comfort place for sure !
Foong Ling Wong
09:58 15 Mar 24
Great food and excellent services! Staff are super friendly and offer us with free ice cream, birthday cake, yu zu drinks and children toy.
Hazel Nut
14:56 13 Mar 24
Soup is nice, food is quite good except for the fish paste which was rather disappointing. Even though restaurant was 40% full, service was not prompt enough, felt that service staff does not have much initiative.
Yush
11:52 08 Mar 24
Had dinner for my daughters birthday at this place, wonderful experience. The soup is super delicious and waitresses attentive to every single detail. Would definitely come back again.
Alice Cau
11:26 08 Mar 24
Waitresses have good service attitude and the food is nice! Not forgetting the atmosphere is a relaxing one to chill on a TGIF evening!
Michelle Leong
13:07 23 Feb 24
Very good service from the waiter and waitress. Nice presentation of food. The collegen soup is highly recommended.
Jasper Seah
08:39 15 Feb 24
Great meal here! Good service! Even have a free bday cake which was pretty good!
Angelina Chew
12:29 14 Feb 24
Dined here on Valentine’s Day looking for comfort food and no queues or overpriced set menus.We were seated within the minute. Food quality and service were exceptional!Bill came to a reasonable huat huat total of $88 for the both of us. Because it was vday, the staff also surprised us with a lovely bouquet of soap roses, and a complimentary yuzu drink + marshmallow cake dessert. Completely unexpected, but so so lovely! We appreciated it.Other small things too like a return $30 voucher, aprons, and appetizers, completed the experience.It’s nice to dine somewhere where they value your business, and not some pretentious restaurant that capitalize and shake you down for every penny on vday.Compared to their competitor HaiDiLao, I would pick Beauty in a Pot any day for taste, value, and service 👍🏻
Vanna har ning
11:41 14 Feb 24
Lovely touch by the staff at VivoCity Beauty in the Pot for V Day. Special desserts and a gift for every couple/family here for dinner.
Han Lee
10:37 09 Feb 24
Went for reunion lunch and the process was smooth. Food was served swiftly and environment is nice.The appetisers and sauces are great as usual and my favourite soup base will always be the collagen soup. Amazing! Comes with many tofu and mushrooms alr, so don’t need to order more.Had their pork collar, tofu skin, potato slices, cheese balls and cabbage. All were fresh. Service is of course great and the ending yuzu slushie alike drink always makes my day!I actually like this more than hai di lao! HahaOh! The welcome drink - infused fruit drink is amazing!
Rhino Sales
14:12 03 Feb 24
Very impress with the service of the staff at VivoCity branch . Thankful and appreciate of the effort made by Xin yu , Xin Xin , Zhi ting and Shi Peng . They made my mother very happy . Throughout the whole process . They were very attentive and patient . Highly recommend this place .
Lee Ashna
14:00 03 Feb 24
very good service by staff - especially the one who assisted us throughout the whole dinner xinyu:) collagen soup was tasty chicken tomato were all very tasty- highly recommended vivocity branch
Karol Septiady
11:15 03 Feb 24
Love to eat here. Beauty soup was delicious. Handmade meatball very good
Jungeun Lee
11:52 01 Feb 24
Have been here for several times. The service was great as always and love the collagen and tomato soup
Marie Tan
06:31 01 Feb 24
I had an individual lunch set. It was great value with US beef (or other meat options), meatballs and a good selection of veggies and mushrooms. The food was fresh and the signature collagen soul was so good! The condiments buffet was complimentary because of the set. I liked the dipping sauce recipes. There was also a decent selection of sides and fruit and even ice cream and a lime juice granita at the end of the meal.Service was attentive and friendly.A lovely lunch!
chenwl84
04:32 28 Jan 24
Great food. Chillax. Cook at your own time and pace over in hot pot. Wonder experience. Friendly staff with excellent customer service.
Jeanna Goh
04:12 28 Jan 24
This is my first time eating at this Meiziguo restaurant. The waiter’s service is very good, cheerful and friendly! I will come back next time to take care of you.
Evelyn Baktiono
04:39 23 Jan 24
I went here with my friend after watching Food King's video. My friend said she is very curious about this place and wanted to give it a try.So, when we visited Singapore, we went to this restaurant. We ordered a bunch of food and had a blast there. Everything was very fresh and the service is really good.
Honglian Lee
00:40 20 Jan 24
Love the cheerful staff, nice ambiance and tasty, savoury collagen filled soup that reminds me of fish maw soup we have during CNY! Love it!You get a thick slice of their delectable assortment of cakes if you let them know its your birthday!
Daniel Tan
14:05 19 Jan 24
I feel that the service staff is very attentive to details. I was served by Yuan Yuan at vivocity. She notice that i needed to change plates and more serviettes. Thank you for serving us and make our dinner a good experience.
Kenneth Goh
11:53 31 Dec 23
I think they have one of the better indoor play area for kids and lunch time always has space without booking. Service not bad.
Esteee
10:54 25 Dec 23
Great customer service and food. My girl had fun at their small indoor playground while waiting for her food to be served. Dinner crowd is insane, therefore we took a queue number the moment we arrived at Vivo. They reserved a table for us at our reserved timing and gave us a call when it’s ready.
Sally
08:22 17 Dec 23
Yesterday I came to Vivo Meiziguo for dinner. The overall experience was very good. First of all, the environment here is very comfortable. You can watch the scenery while eating. The service is also first-rate. The waiters are very enthusiastic and attentive. The dishes are really good in color, flavor and flavor. The whole meal I am very satisfied with the process, and there was a special surprise for me and a small gift🥰🥰
r. ng
06:48 07 Dec 23
Came here for dinner with a friend, my first time at BITP. The restaurant is huge, feels like a hidden walled city inside. The atmosphere is nice and the service is good. I liked the wide assortment of condiments at the sauce bar, and the quality of the hotpot ingredients was impressive. I did feel quite cold when I first sat down at my table, but once the pot was bubbling away and we started eating then I felt much better.
Heng KokHao
09:20 02 Dec 23
Nice restaurant with a view, too bad beauty in the pot standard has dropped so so so much in terms of service & food quality. Ordered the beef & it served like a plate of minced meat with fats, requested to change 3rd time before a more decent looking plate of meat was served. Started eating since 1st outlet at Kinex, super disappointing
Tan Roger
12:46 29 Nov 23
Service is very good as the staff are very attentive and courteous. They displayed good customer service. Foods wise are varieties with reasonable prices.
Erica Young
11:10 29 Nov 23
Tried the new slimming spicy beef tallow soup - a nice alternative to the usual mala soup that i get at bitp 🙂 thanks manager Fong Yu for the great service as usual!
diana peh
13:02 23 Nov 23
Thx to the Chinese lady (able to speak m understand simple English).Wanna jus take a picture but this staff Su Ei (ask if I could have her in the picture for the review!)Thanks again Su Ei for passing us the cracker and also extra bag23/11. After 1900 thanks for having us
aik wei hian
12:50 21 Nov 23
The service from all the staff were very good, especially from Fong Yu who was exceptional. Highly recommend the new slimming spicy beef tallow pot it has a deep beef flavor with an aromatic spicy taste. 👍👍👍
Bernice Dylan
12:18 15 Nov 23
Amazing place, food, and company!Must try the beef tantalizing soup, it’s not numbing but very fragrant.
C H
10:53 13 Nov 23
Slimming beef mala is a must have, alongside the all time fav collagen soup base. Come early (530pm onwards) to avoid the queuing. Free corkage too so BYOB!
Pal Tee
11:34 10 Nov 23
Tried the new soup and it’s pretty good. There was the taste of beef but also mala
Cai Yun Lim
17:15 09 Nov 23
Service was perfect and the price includes a very refreshing Yuzu drink served during dessert, and free ice cream too. We usually go there for birthday celebration as they also serve a very good sized cake if you inform the staff.They also had balloon sculture left at the counter and small toys for the kids. There is also an indoor playground for the kids too.Special mention to staff Fong Yu and Min for their superb service. Thanks !
Chen Carina
03:06 09 Nov 23
My first Beauty experience and I am glad to have chosen to visit this outlet! Recommend to sit further inside the restaurant for the view and less crowded. Restaurant had a small play area for kids and gives Gachapong FOC for kids,simple ice-cream (vannila/strawberry) provided. Baby chair and utensils are provided. Service was prompt without too much disturbances which I like. Collagen soup was no doubt the star of the restaurant, was rich with umami flavour (probably due to the generous dried scallops used). The mala broth is good, slightly spicy and numbing, nothing to shout out but feel that malatang cannot get much better than this anyway. Side dishes (fungus, peanuts, seaweed, marinated radish..) are yummy! The side dishes might different slightly for the 2 stations so can check them out. Especially liked the Thai sauce (is nice and not expected taste) and minced meat/mushroom sauce. One comment would be that they can be more prompt in the refills as the fruits especially had run-out. Another nice touch to the experience was the yuzu slushy desert which is free flow (feels like it was made from the Korean yuzu drink), very refreshing! Their ingredients was fresh and nicely arranged. However, some popped out more than others- soft bone pork balls, cheese balls, smashed prawn and ling ling rolls. Ramen is what you expect from ordering noodles from Paradise restaurant (yums). The fish shaped fish cake was unique but a tad too soft overall for me.
Ally h
13:56 07 Nov 23
I always trust youThe price is a bit expensive though.The taste is good, the Vivo City branch is the most comfortable❤️❤️There are many employees who do not speak English.I am not satisfied with the service compared to the service charge.If you are Korean, you may feel that the medium spicy flavor is less spicy, but please note that it becomes spicy as it is boiled.It tastes healthy. I personally like it better than Haidilao❤️
Justina Lee
14:26 27 Oct 23
It’s a good hot pot experience.The soup base is very delicious with strong flavor. We ordered the mala and tomato soup. Recommend to order one or two soup base only. Otherwise, the size of each part would become very small and not convenient to cook the food.The meat is also interesting here. The beef dice is super.The sauce & snack corner is clean and tidy. Free ice cream is always offered by the staff. The staff is also friendly and efficient.
Kassandra
13:41 17 Oct 23
Bo Yang was very attentive and always asked if we needed anything. Love it! Would come back just to be served by him again!
William Ngoh
08:28 05 Oct 23
Terrible service but charging at HDL prices. Had to keep asking them to refill drinks, but most of the staff are so busy they dont bother to check.
Chloe Ooi
12:57 20 Sep 23
Although there are many people during the dinner time, it is very busy. But the waiter Rong Rong was very patient and smiling.
Spencer Liao
08:25 17 Sep 23
Great food and service from Beauty in the Pot. Having a small play area inside the restaurant is always good to entertain the children while we order the soup and food. Were given a surprise complimentary cake at the end of our meal. Will come back again
Hayden Ng
13:01 14 Sep 23
I had the pleasure of being served by Min during our dinner, and I must say her service was exceptional. Min's attentiveness, friendly demeanor, and knowledge of the menu greatly enhanced our dining experience. She went above and beyond to ensure our needs were met, and her professionalism truly stood out. I highly recommend Min for a promotion as her dedication to customer satisfaction is outstanding. She's a valuable asset to your team. Such employees should be recognised and valued for their hard work and contributions!
Crystal
12:58 14 Sep 23
I had an amazing experience at Beauty in the Pot, thanks to Min and her colleagues! Her excellent service and attention to detail made my visit truly special. Thanks Min for the exceptional dining experience!
Darylyn D
12:59 10 Sep 23
As good as always. Definitely recommend making a reservation to cut down on waiting time. We had the golden pomfret this time round which was very fresh!
Polo C
06:55 03 Sep 23
Nice atmosphere to have a meal with kids, they can access the indoor playground with ball pit while adults munch on lunch 😉
Yuchen L
05:02 03 Sep 23
High quality ingredients. The service is excellent. You can bring your own alcohol as well.
Jayon See
10:30 14 Aug 23
Like other branches, they service good food and services. Fish Collagen soup is always the best thing in Beauty in a Pot. The soup is very thick and creamy, full with gelatin and collagen.
Elle Lee
14:02 01 Aug 23
Came during off peak hours to enjoy the special promotion set - comes with 2 meat, dumping, cheese balls, noodles, veggie and black fungus, 3 broths. We topped up for the beauty collagen soup. Can feed around 3 ppl.The meats was fresh and yummy. Soup broths was also great - I feel that it’s nicer than HDL, especially the tomato soup. The la mian noodles was very chewy and Q!Service was prompt and polite.
Ken Woodlands
02:22 22 May 23
Food is great, and services are excellent. But the lack of manpower is glaring when you need simple things like an additional pair of chopsticks or someone to adjust the hotpot, as you need to wait awhile before someone passes by and get his/her attention. No mee dancing, like you see at haidilao. Nevertheless the food is very fresh and comes with a 20 percent discount after 10.00pm. The nice soothing music and songs also add to the nice ambience. Overall, great place to be in.
Sarah Mak
10:32 19 Mar 23
Pretty good soup bases and variety of dipping sauces. There’s a wide variety of ingredients to buy too.Since we were celebrating a birthday, we had a complimentary cake.Drunken chicken soup: 6/10Mushroom soup: 6/10Spicy soup: 6/10Collagen soup: 7/10. This is my favourite out of the four we tried.
Joyce Lim
09:09 27 Feb 22
Excellent service and ambience. Great view of Sentosa. Provided complimentary cake for 4 for my baby's full month. Slightly pricey at sgd120 for 2 adults and 2 children under 12. Very enjoyable lunch nevertheless, will be back for the next celebration!
Yung Ong
10:14 23 May 24
Good quality produce and soup bases and even better service. The furniture and decor are really falling apart and sized very wrongly making it quite painful to sit at tight tables with hardly any space for your legs. The decor is also falling apart and the dining room is very tired.
SH
12:31 03 Mar 24
I went to several BITP outlets but this was the worst experience for me and my family. Food was ok, hotpot standard. However, the environment and service were bad.Environment:We were given a corner seat as we had a baby pram. The corner was very cold and they did not had any blanket available.The seat was near the kitchen, we had to constantly hear them clearing the dishes which wasn’t very pleasant.Service: The waiter basically just served the food and drinks only. He did not bother to help us with any dishes (example other outlet or hotpot restaurant would usually ask if we would like their assistance to cook the prawn paste).Overall, we felt that the service did not meet our expectation for the price paid.
Jing Shyuan
11:53 20 Feb 24
Really enjoyed the atmosphere and the service here !!! Love the time spent here!!!
Daniel Bok
12:41 15 Feb 24
Don’t have any dish to specially recommend but would say that most of the food is good. The collagen broth comes at a premium but is pretty nice to drink on its own but cooking the meat in there doesn’t add too much flavour. On the other hand, the tomato soup adds more flavour to the food.Service wise, would say it’s visibly lacking if you compare it to its competitor who charge at the same price point. Still it’s nice that this outlet has a playground for kids to play around. Not much seats outside the shop for the waiting crowd, only a water dispenser.Have to say that the complimentary dessert drink that is offered at the end of the meal is really good. Wish they gave seconds for that!
Derrick Eng
16:19 12 Feb 24
My favorite hotpot place in Singapore. Wide varity of food and very friendly staffs. Giving appreciation to this lady FangFang, for being very helpful and always so cheerful at work. Highly recommended to dine in here.
Derrick Kathlyn
16:18 12 Feb 24
We are always served by a very nice Ms FangFang. She makes our dining experience enjoyable every time
Rowell Chee
12:33 04 Feb 24
Celebrated CNY reunion and birthday celebration this year. Service was superb and food was amazing. Enjoyed our time here! 🙂
lin Rae
13:55 03 Feb 24
Tables at the other end of Restaurant around those number 50-67 range were very neglected and so warm that our plum drinks refill n others had to be reminded numerous timesFood and soup are decentWill we revisit again ? Probably not
Chua Poh Yong
00:03 30 Dec 23
book 1 room for 10 pax and we order drinks and food excluding seafood. when settle for bill , staff give us receipt ask us to check. How to check the items in the list where all the plates /bottles have been cleared. estimated 200 +++ / person base on 10 person ( without order any seafood.). 10 persons turn up for the gathering and the shop charge us 19 person $$$ . conclusion= food is overprice , might well book 1 table at chinese restuarant with better food And drinksi
Anthony Nayagam
02:03 28 Dec 23
My only letdown (that is if you can call it as a negative) was that no staff accompanied us out when the evening was over. Otherwise it was a perfect night
Jeremy S
05:51 25 Dec 23
The soup base, featuring both tomato and coconut, was delicious, and the ingredients used were exceptionally fresh. The service quality was on par with that of Hai Di Lao, making it a fantastic dining experience for the entire family!
Heng Shu Yen
01:41 25 Dec 23
Overall a very pleasant experience. 4 of us had 4 different broths - collagen, tomato, chicken and coconut. All good. Service as well.
Jessica L
09:51 21 Dec 23
Great BITP outlet! Staff are friendly and efficient in serving, food are great and fresh. Place is clean and sanitary!Came for a birthday celebration and they even brought out a complimentary cake and sang us a song.
Si Ying Ong
10:23 20 Dec 23
Food was promptly served and attentive service by staff! Would strongly recommend the soft bone pork meatball! Thank you!
chan chuan mei
06:52 02 Dec 23
Thanks for help me do the birthday decorationStaff is very helpfulMy friends very happy and enjoy the dinnerThank you so much
Andre
12:40 26 Nov 23
One of the best hot pots in Singapore. Selection of soup bases are good, quality of food is better than most other alternatives. Service is impeccable but can be overbearing when they keep coming to clear the plates.
Ee Kian Lee
08:49 24 Nov 23
The service was very good, on the whole, a very pleasant dining experience.When asked for the name & country of origin of the yummy mandarin oranges served at the condiments counter, the waitress went all out to find out & reported back.
Nicole T
18:57 18 Nov 23
This was so disappointing, i waited for food for 2 hours and nothing was happening. Worst experience ever do not recommend at all. Please stay away from this place, they do not respect their customers, i hope u guys close
Gina
14:26 10 Nov 23
First time here but was very impressed with the service I received despite it's dinner time. The staff were attentive to the needs of the diners throughout the entire dining session eg refills of drinks, clearing the empty plates, scooping the noodles etc. Friendly and helpful and always try to answer the questions to the best of their ability. Will definitely return to this branch at The Star Vista. Keep up the good work!
KaiJie Kow
05:29 07 Nov 23