Beauty in the Pot at Westgate Singapore Outlet
Prepare to be amazed as we reveal a unique and tantalizing secret about Beauty in the Pot at Westgate, Singapore. Nestled within our sumptuous hotpot offerings lies a hidden gem – our meticulously crafted, chef-inspired dipping sauces!
Find Beauty in the Pot at Westgate
Beauty in the Pot at VivoCity Singapore is more than just a restaurant; it’s a gateway to a world where flavors intertwine with the energy of the city. Its prime location not only offers stunning waterfront vistas but also serves as a culinary bridge between tradition and modernity. As you dine, you’re not just enjoying a meal; you’re partaking in a journey where the dynamism of urban life converges harmoniously with the timeless allure of delectable hotpot dishes.
What People Say About Beauty in the Pot
Very good service from the staff. Their Broth is definitely better than HDL and also some of their dishes are better . As for appetisers obviously HDL is better.
Came nex beauty in the pot for dinner today, reach ard 730, enjoyed our time here until now. Jiale, kelly, xiao ya and xiao min were so nice n friendly, very attentive and efficient. Service even better then hai di lao. Will come again more often instead next time. The jiale abit green but a hard working n is a good boy.
It is mouthwatering and finger licking good with every bite of it. Nothing is better than having a scrumptious meal after a busy schedule that could warm your heart and fill up your tummy. The shrimp paste is juicy as the side dishes that leave a memorable mark for me. A meal is not complete without a delicious dessert to end with, yuzu smoothie is the perfect course to wrap up the feast. Of course, not forgetting the soup base Beauty Collagen that is ideal for the cold weather. Overall I am satisfied with the presentation of the food as well as the taste. Kudos to the chef and I will definitely come visit this shop again whenever possible.👍🏻👍🏻
Our favourite place for steamboat. Love their collagen soup base and their herbal drunken chicken soup base.
Fresh food. Good service. The staffs are superb kind and friendly. Nothing to complain on their service quality and attitude. Keep it up!Drunken prawn is the must!Aircon might not working well in peak period. A little sweaty especially hot pot is cooking.
There's nothing wrong with it except that it's expensive. Fresh food, timely service, spacious environment
Came on IWD! And they had surprised us with bouquet of flowers and a cute bear moouse 🙂
Staff mai was helpful and pleasant on Sunday evening shift. Help cook noodles and top up soup.
The staff are very warm and attentive the minute we walk in. Love their marbled beef cubes, very tasty!!
This is the first time we experience such great service at Beauty in a pot outlet; after several visits at different outlets. We used to think that coming here is food quality outweighs their service. However, NEX outlet's staff gave us such a splendid dining experience^^We will definitely come back again!
To be honest. First time felt that beauty in the pot does provide service. Other outlets either bad attitude or it's very hard to get the staff's attention. Staff here takes initiative all the way..I didn't had to ask the Staff for anything at all.. thumbs up and keep up the good job. Visited here on Sun dinner time. The place is 3/4 full. Pls keep up the good job. Will visit again!
This is the first time we come here. The service is very good and fast. All the staff here are very friendly and helpfull too Jia Jiun give a very pleasant service 👍👍👍. will visit here again
The staffs are friendlyBut food are not always the bestHowever better than the other branch down south
Service is prompt and food is not bad but just felt lacking compared to other branches and also I feel the "extras" one would expect for paying a premium (can eat buffet for same price) is not that satisfactory e.g no kachapong and while waiting you only can have a drink. Perhaps also it is CNY period, we had to wait past the booked reservation timing so was not in the best mood too. The raved drunken prawns was not bad tasting but not sure if it was not as fresh or peeling skills (the staff peels for you!) , 1/2 prawns were broken up. I did like the fried mushroom appetiser. Tried beef intestine for the first time at the restaurant and it was abit too crunchy for us. As always, the ramen is good, despite not having a show like HDL. Had their mala and collagen broth which was good as usual. Signature beancurd roll, shrimp paste and soft bone pork ball is recommended.
Thanks for making my mom’s birthday memorable! The staff taking care of us on 18/02/24 at 1pm were all wonderful, I believe their names were Jian Jun and Irene.Excited to have more meals here!
The taste is good, the service is very good, I feel very comfortable, I will come again next time
The food is delicious and having family eating in a private room is so comfortable too!
Happily slurping the collagen in loads and boats and chomping on the crispy tendrils of steaming, hot broth. I can safely recommend the BITP store at Nex to the delight of steamboaters around Serangoon district. The service has been nothing short of exceptional with the server staff ceaselessly scrambling to filter the soup and helping with the soup ingredients
One of my favourite midnight spot.Love the collagen soup, one of the best hotpot soup, their meat is also very fresh. Their herbal chicken soup is very comforting also, good to rejuvinate one's soul. One of my favourite dish is their drunken prawns, must order.The food ingredients is 20% off after 10pm, very worth it.I'll definitely be back soon.
There was a crowd there on NYE but service was quick. As always, service was prompt and quick. Their soup bases are good; prefer this place than the other famous mala pot chain. Which quality of ingredients are good, price was also on the high side.
Nice food, must try the collagen and spicy nourishing soup with fried beancurd roll!
Great food and decor. Service was prompt and attentive. Good ambience for dining.
It's a little pricey but it operates into the deep night, beyond midnight. All are good, including the friendly service.
For parents.. there's a indoor playground within the restaurant for the kids & we were also showered with kids toys. Life saver ! Food is okay but service by staff is awesome! Special thanks to Irene Ha & Bosco for the great customer service like topping up food, providing ice cream & toys to our kids !
The waiters are friendly, the food is fresh, and the prices are fair. If someone has a birthday, the waiters will come and sing to congratulate them. It also stirred up the atmosphere and was very touching. This store also provides cakes and desserts, which is great.
Food well served. Impressive service by Bosco and all staffs. He was so occupied yet still so sincere and polite. Can see from his dedication in his work. The way he helped us with food preparation was so thoughtful too.
good service by bosco! food is good too. recommended 🙂 staff super friendly too.
The friendly staff name YaNan , very polite and helpful , keep on checking us what we need with very fast respond . Very good service . Will go again
Superb. Friendly staff great food excellent service. Was served by Wing. Thank you for the food recommendation and guiding us through on how to order. As it was our first time here. Will definitely come back again soon. Thank you beauty in the pot nex staffs.
Superb service. Was served by service staff Wing. Thank you for being patient with me and my friends. Will definitely come back to this outlet again.
Very crowded and noisy. Not a good place for gathering. Food is so so only.
Soup was excellent however the experience was marred by tye multiple system outrages which caused service to be extremely slow.
Was informed table was ready .. waited for 20mins and counting and yet the table was not available??
Good foodGood serviceGood environmentVery good staffBut can be quite overwhelming at crowded times
Love the coconut and collagen soup, in fact they complement each other and taste good when mix together! Other food was fresh and yummy. Highly recommended the drunken prawns & jumbo beancurd roll! Service was great too!
Location-NEXPrice - more expensive than HDLService - room for improvement when compared with HDL, items at dipping source station not replenish on time.Coconut soup base is special.
Service was prompt. Food was fresh. Soup was great. It would be better if the collagen soup top up was also collagen based as the soup base tasted dilute towards the end and had no more collagen flavor. On other hand, tomato soup was good. Same flavor throughout the meal.
Service is top notch. Very attentive to details. Friendly staff. Food quality is good!
Used to love BITP , but was utterly disappointed with my latest visit at Nex outlet .Disappointed with the quantity and quality of food. We were informed that many of the items that we ordered were sold out after waiting for 20-30min . But it’s only 7pm, everything was sold out ?Waitress was spending more time promoting their membership than serving us our food .This is the most regrettable meal I had .
Good food and great service. Price may be a little on the high side but their service was impeccable, especially in doing a last minute request for a birthday celebration for our friend.I loved the condiments section and found them much fresher and better tasting than HDL.They were also patient with the kids and has a playground for them to play in when the kids got bored from all the adult talk and eating.Make a reservation as it gets crowded even on a weekday!
Had a late lunch here and the place was quite empty and peaceful. Service was great, soup was really good - my favourite is the collagen soup here (I feel it’s the best among all the other steamboat places with the same soup). The spicy pork broth was a little too spicy for me, but great for quickly cooking meats. The other dishes and sauces were great too! I prefer the beancurd skin rolls here compared to other steamboat places too because of its size and texture. We had free flow Luo Gan Guo drink, which was great in this hot weather. Staff were very friendly and attentive, and helped with the refilling of soup and drinks proactively. Pricing was not cheap, but reasonable given the amount we ordered. We enjoyed our experience here and will definitely be back again!
My no.1 place to have hotpot in Singapore!Has been an regular at Beauty in The Pot, their food and service is always the best!Never go wrong with their Beauty Collagen Broth and Mala Broth, their Mala broth is drinkable not like other hotpot restaurant which is not drinkable!Go for extra spicy if you are big spicy eater!Their drunken prawn is must order dish! They provide prawn peeling service as well!Highly recommended to everyone!
Brought my aunt for dinner. Attended with excellent services. Similar to HaiDiLao but it’s incomparable because I guess they have their ways to serve the customers’ needs. Overall we are satisfied with their soup ingredients and all the freshness food that served for us that night. I’m not much of steamboat eating person, but as a first-timer here, it is slight expensive than other competitive ones, but it was a great experience with their services. Thank you for having us. Will come again.
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
2nd time dine at Wedtgate branch. Quality of the food and service as good as before. Especially the service staff Lee Mee for her cheerful, friendly and thoughtful service.
Good food and good service by LEE MEE and also good parking space bravo 👍👍
I like dining at beauty in the pot at Westgate because I like the service bythe staff name LEE MEE and also the food excellent food and service
Service wise HDL is head over heels, the suction around the hotpot doesn't seem to work, smell like hotpot after dinner.
The food here was nice and authentic. What made me astonished was the use of ACTUAL ginseng! The flavour of the soup base was rich and was quite fitting with the meats and noodles we ordered along. Special thanks to Lee Mee, the waitress who served us that night for her astonishing service and recommendations. And special thanks to Kar Loke for his recommendations, professionalism and as well as service.
The nice young male server was very friendly! We gave him a small ang pow tip & he was pleasantly surprised. Also wrote feedback for him but I forgot his name to put it here. Food is as usual yummy at BIAP. We love the collagen soup! BIAP collagen soup is da bomb & so far we have collagen soup at many eateries but none comparable to BIAP. Just that the appetizers were not as full as the branch at Kinex & Jewel.
Food are good, services are also wonderful, waitress Ms. Lee Mee is very friendly and helpful, she have done her job well!
Today lunch was great. The staffs were friendly and nice. Loved the drunken prawns as always. Not to forget the special toothpicks too.
This is our favourite place. We simply love the food and the service. Would like to compliment staff Chen Chen. She is so attentive and patient. Always putting a smile on her face. Keep up the smile and good service.
It's so delicious, such a great restaurantWeiying I love you, you are mine
Visited the restaurant today for the first time. The attentive service and fresh food was really commendable! 👍🏻 the staffs were very helpful, and even offered us desserts when we didn’t ask for it. We’ll come more often next time. 😄
I had dinner here with my friend a few days ago. I just opened Maps and then I remembered that I should leave a review. Here, the function of the soup base is introduced, and the cooking time is also mentioned when serving the dish. He also came over to help us remove the foam and cook the noodles. The food is generally good, as is the service, especially the male waiter named Chun (it's been a few days, I forgot his name, I just remember the name tag has Chun) who will take the initiative to help We cooked noodles, added soup and water, and finally asked if we wanted dessert and ice cream.The only thing is that because my friend is not a booker, he said that the walk-in only has an hour and a half for dining, but it's okay, but I may feel a little rushed to eat.
Lee Mee exceptional service truly made our experience memorable. Thank you for your dedication and attention to detail!
Quality food and hygenic.Comfortable and clean environment.Heart-warming service from Mee Yee with scarf, dessert , ice cream and birthday cake.
Their service is attentive, friendly, and efficient, especially to a waitress named Chen Chen 😃 Please maintain the positive attitude contribute to a memorable dining experience! 🤩
It's my first time to be there. I'm lucky to get a table after 10 min registered and waiting.The food there was good but on the high side, service also good very helpful staff and fast response to requests.We enjoy the food there very much.
The worst Beauty in the pot.. bad quality of collagen soup. The tofu is sour. They refuse to admit.. just change the soup base n the "what ever " which inside the soup.. no other compensation..Upon payment.. then they asked so the 2nd pot still sour ... ya .. still have but better than the 1st round .. then they only waived off that soup base.. around sgd 17
This chain is one of my go to places for hotpot. First time trying the one at Westgate and was severely unimpressed. Cleanliness did not seem up to par, they seemed very short staffed and that may have affected how delicious we found the food. Our experiences at the one at vivo and star vista was a lot better
Lee Mee was our server of the day, she was very nice and friendly, offering toys for my kid. She was very fast and efficient in serving and responding to our request. So lucky to be serve by her.
The ambiance is elegant and the experience here is exceptional. The variety of fresh ingredients and flavourful broths makes it a delightful dining choice. the staff are friendly and attentive ensuring a wonderful dining experience!
My family and I recently had a delightful dining experience at Beauty in the Pot, and I want to commend the exceptional service provided by Chia Hsuan at Westgate Outlet. His attentiveness and friendly demeanor enhanced our meal, making it a truly enjoyable evening. We appreciate the outstanding service Chia Hsuan provided, and it certainly contributed to making our visit memorable. 🙂
Lee mee was my table service staff. Polite, attentive and professional. They looks short staffed but overall she took care of our dinner time there and service was satisfactory! She had the patience for kids too.
The collagen soup is great as usual! You can see generous amounts of dried scallops in the soup base.Love the appetisers too! Picked radish and papaya with pineapple were my favourites!When the picked radish ran out, the very helpful server Ms. Lee Mee came to pass us a huge bowl. Kudos to her service.The only reason why "Atmosphere" didn't get 5 stars is because the Aircon was a tad too cold - not that it was cold overall but it was blasting at certain spots and particularly where we were seated.Will definitely be back again!
Went for lunch and order the set. Ordered the collagen soup and the herbal drunken chicken soup. These two are my recommended base even though the chicken soup is better for drinking(for myself)Free flow snack bar and sauce bar like HDL.Food serving are bit small but quite full.Surprise came with ice cream and a small jug of shaved ice which is good for washing down the food.100% Will come back again for lunch and my special thanks to WeiWei for being attentive and explain to me about how long to cook for the dishes👍
Food is fresh. Soup is tasty. And there is something additive about the sauces.Can't comment about the price as it was a treat.Service is fine but could a bit more attentive and friendly. The wait staff does have a tad too sullen expression.
Weekdays value lunch set is worth it. Super customer service especially one of the staff, Wei Jun, who is very attentive and always smiling. Seeing that we have difficulty in handling the noodles, he brought us a pair if scissors. Thank you.Overall a pleasant experience. All customer service staff deserve 5 stars.
got the duo lunch set, NOT WORTH. the portion of meat given is so pathetic??? literally 5 pieces of each meat and this is for 2 pax..? i think ordering individually would be more worth… and oso i think cus we ordered the so called “value set” there was no service…???? only when i added on other items then they service us… horrible!!!
I visited with a 7pm reservation for 4 pax on 2 Nov 2023. I would like to commend Kar Loke who made our dining experience ever more enjoyable. My friends and I have frequented Bitp Westgate since it opened. Service standard varies. However, Kar Loke definitely stood out. He was very attentive, efficient and friendly. We hope that he will continue to keep up the good work and get rewarded for his efforts!
Avoid peak hours walk in. Waiting time can be long.Other than this, everything was good for our last dine in with them.There is a small play area for the kids to keep them busy 🤣
The interior of the store is pink, which gives it a lovely feel.You can choose from up to four flavors of soup for your hotpot, and you can freely mix your own dipping sauce from among a wide variety.Order from your tablet.The quality of the ingredients such as vegetables, meat, and tofu was high.It was a shame that they only had sweet tea.
The soup base is very rich, the ingredients are very fresh, and the service is very good~~
Everything is perfect! The service from the staff is attentive and the food is of top quality. Especially recommend the caviar and shrimp paste, served with tomato soup base. Very delicious and worth a try.
We came here for a birthday celebration. I enjoyed the collagen soup and food here such as the udon noodles, pork jowl.However, the service was extremely disappointing and uncalled for, especially when celebrating a beloved one’s birthday.1) The staff was less concerned about their service than the 90 mins time limit. We were seated late, food came slow, and did not have much time to finish the food.2) The staff had insisted on throwing in our ingredients into the soup near the time limit.3) The staff started to serve the desserts in a patronising manner while we were scooping the broth, putting it in front of us making it less comfortable for us.It might have been an outlet issue - a busy day for the less welcoming staff. However, it would be better not to take the risk, and instead enjoy other hot pots like HDL for a similar price.
Good spread of food items to choose from. Very attentive service staff, nice dining ambience, easy accessible via train and other public transport.
I have eaten at Buona Vista outlet many times and the consistency in food quality has never changed. My review is about the first time I rode to outlet in escooter as I can no longer walk.There’s absolutely no fuss in the waitress reaction like in other restaurants. I could ride behind her and follow her. She brought me to a table, removed a side table and asked me to park there next to a seat! This is first class service and gets my respect.
Walk in on 09 Aug 2023 at around 3pm. There is no queue ahead of us so waiting time is less than one minute.Upon proceeding to the dining hall, the ambience is very nice.The food quality is very fresh and the collagen soup is very nice and tasty.Overall experience is good but customer service is ok only as the service staff seldom come to our table to clear the used plate and bowl.Will return to dine in if happen to drop by.
Been to this place for few times, food quality is consistent; my go to place for soup hot pot. Best with prime beef slice *slurpDumpling, prawn paste & bean curd skin are must ordered dish as well, great with either of the soup base.I find that recently may be very packed & the staff can be pretty occupied. Staff was helpful, my phone battery went flat & they are kind enough to help me charging my phone so after I finish my meal, the phone is charged to 50%, good for me to continue using.The complimentary ice blended yuzu is refreshing.
This is the best service in hotpot restaurant in Singapore. Food is very nice and fresh. Menu got a lot of items to order. We have plenty of complementary food. I do like Yuzu dessert 🍨. I think I will be regular customer this shop 😁
Ordered the collagen soup and spicy soup. The spicy one has a really good punch. Not recommended for those who can’t take spicy. But the collagen soup is very tasty.The wait staff are fast and efficient. Comparing with their main competitor, they lack in the food variety, service, dessert and condiments section seeing that the price is also “competitive”.Would I visit again? Honestly, I would visit the competitor because they feel more “worth it”.
Price experience score (pes) 5.5/10Parking available mallservice greatFood okAmbiance niceCr at mall
Beauty in The Pot at The Centrepoint in Singapore offers a delightful dining experience. As a first-time diner, I was impressed by the spaciousness of the room, which added to the overall ambiance. The restaurant's interior design, particularly the small cool room, was a unique touch that enhanced the dining atmosphere. 😊The highlight of the evening was undoubtedly the food. Each dish was expertly prepared and bursting with flavor. From the succulent meats to the fresh vegetables and delectable broths, every bite was a delight to the taste buds. It's evident that the chefs at Beauty in The Pot take great care in sourcing and preparing their ingredients. 😋The service was also commendable. The staff were attentive and friendly, ensuring that our dining experience was smooth and enjoyable. They were knowledgeable about the menu and offered helpful recommendations, adding a personal touch to the service. Overall, the staff's professionalism contributed to a memorable evening. 👍I thoroughly enjoyed my dining experience at Beauty in The Pot and will definitely be returning. The combination of excellent food, inviting atmosphere, and top-notch service makes it a standout choice for anyone seeking a memorable meal in Singapore. Whether dining with friends, family, or colleagues, Beauty in The Pot at The Centrepoint is sure to impress. I look forward to my next visit! 😊
By far the best Hot Pot in Singapore. Service is great food is fresh. There is a nice little ballpit playground for kids to play as well. But the service is by far the best. Only minus is that it’s almost impossible to walk-in on busy peak periods and when it is very busy sometimes the floors are slippery.
Used to love their collagen soup base but somehow I think their standard dropped tremendously. Those collagen soup you find in NTUC is even better.Great atmosphere, service was ok.
Made a booking before hand so we didn't even have to queue.The food at BITP is verbally very good and value for money. Some say even better than the counterpart HDLCondensed milk with fried bun is always abit side dish. The fried buns just hit home so well .The beef was well marbled for it's price point and the soup bases here are all amazing too
Beauty in the Pot service so naise!!! Fresh vegetables, hot mantou， chewy meat 🍖 Food so delicious! Thank you Yu Jie for serving us and giving us Valentines gift 💕 情人节快乐！
Amazing customer service! Yue Jie was very friendly 🥰 Love their collagen soup as always!
The waiting time for the reception staff to attend to me is a bit slow. It's no queue at all.For foods, it's not too bad, but the beef combo I've ordered is not well prepared. The beef codes are totally "iced". they should not be in this way.I will give a 2.5 star on the Pricing, as it's almost the same as their competitors, so nothing is better than them.Unless the foods are so special that others can't copy, if all are the same, then what are the differences ?
Food and service is good. Good price. Ya Nan service is damn good too. Best.
Service and food quality is top-notched here. Always our favourite outlet to enjoy our hotpot meal! The staff are so friendly, efficient and helpful makes our meal so much more enjoyable.
Thank you ShiKai for serving me and my boyfriend!! Attentive server and v friendly, 謝謝你！
Pretty good experience. The price point is higher than I expected. Maybe I didn’t order well but it came out around $90 per pax. Or maybe that’s just the going rate to have hot pot in Singapore now days. I do however like that they have a small playground for kids to kill some time and let the adults eat in peace 😮💨
Horrible meat quality. All the meats arrived frozen. Beef balls the most disgusting item.
delicious. However, lunch for three adults was $220 a la carte without alcohol. It can't be helped that I ate so much, but it really felt like Singapore.
one of my favourite hotpot places. soup bases and dishes are always fresh and delicious. always order the collagen soup, tomato soup and fried beancurd skin.
A great place for hotpot dining. It is somewhat similar to Haidilao with nice tasty food and good service. Overall a satisfied dining experience
Food was great, service was very good, Shikai served us well. There is a small play area for kids.
Food is nice, service is good, price is on the high side, spent $100+ for 2 pax...
Had hotpot here last night with my colleagues. Food was great like any other hotpot places but what really stood out was the level of service they provided. The staff that was serving our table was really attentive throughout our meal and made the experience very enjoyable.
The service staff (Nancy huang) is very helpful and attentive to the needs of the customers.Thumb ups for the somerset outlet.
November 2023 Review 1 word to describe this outlet experience. Good....But can be even better ! I went to the other outlet at Nex. The atmosphere is better and their lights are bright enough ! Food came fast enough and service was alittle bit disappointed but overall still good. Soup is okay ...However pricing is not cheap. 4 out of 5 stars for this outlet at Centre Point
Mala spicy nourishing broth was bad. Jewel changi's outlet is still the best this far.Noisy group of ladies screaming at the table adjacent. Staff didn't care or manage. Food came really slow for a Friday night.
FOR CUSTOMER LOOKING TO PATRONISE AND EAT AT BEAUTY IN THE POT, PLEASE SCROLL TO THE END FOR SUMMARY.Context: Went for a family get together and dinner at Beauty In The Pot at centrepoint between 7.30pm to 9.15pm on 25 Nov 2023Experience: Beauty In The Pot has always given me a decent experience. Food is consistent across most outlets and servers are generally responsive and accommodating. However, it's unfortunate that it was a pretty bad experience for me and my family when we visited the Centrepoint outlet. Some key pointers to note were:(i) The sauce and sides counter was often out of the key ingredients and sides (I.e. out of coriander, spring onions and black fungus with black vignette). Had to specifically tell the service crew a few times before it got replenished. For the black fungus, it was never replenished during my entire stay.(ii) One of the female service crew was pretty rude when my parents requested for warm water towards the end of their meal.(iii) Service crew failed to follow up on request. We requested for the scum (layer of fatty dirt) to be removed. The same female service crew simply acknowledged and walked off without helping. We had to get another colleague to do it after 15 to 20mins later(iv) The last and final straw, we saw that the crew was busy and took the bill to the main counter to settle. We then proceeded to take a walk around the mall to digest our food before we walked past the store (a few times) as we make our way to the car park. At this moment we were stopped abruptly by one of the female service crew who asked if we had made payment. I showed my payment receipt and she was muttering about us not making payment and system did not capture the payment information. All this while she was rude and honestly left a bad impression. We went to the counter and understood from the male manager that it was a system error that the payment was not registered. We shared our feedback with the male manager on our overall dining experience and all we got was insincere response and apology.My thoughts: I understand the demands of F&B and therefore I can understand if service excellence may drop from time to time. It is understandable. What is not acceptable and understandable is when we as paying customers are being dragged back by one of the female service crew to the cashier to be accused of non payment in which the entire process was just rude. Male manager did not make it any better through his insincere responses and apology. And Beauty In The Pot, if I did not pay up, why would me and my family even stay in the mall and walk past your restaurant a few times?Conclusion: While food and soup base were good, customer service can be enhanced. Understandably it is a Saturday night but I do hope that management can relook at service crew training and also helping those service crew with additional headcounts. Last but not least, enhance your payment process/systems and look in incident resolution training. The root cause of this incident arises because of a system error in payment (as shared by the male manager) and the male manager looks ill equipped to resolve a problem; in this case an accusation of non payment against a customer who actually paid for the meal.Last words for the Management: Not matter how good your food is, service is always an important part of the customer experience and it can be the difference between a horrible and good experience. Take this as an opportunity to relook at internal ops and processes and use this to spur your outlet to improve and change. I am not sure if this will get through but I sincerely hope someone from Paradise Group or Beauty In The Pot can look into it.For other customers looking to eat here: If service is important for you and you have not tried Beauty In The Pot then consider other outlets for now. There are plenty of other outlets across the island for you to consider.Note: Ivy the outlet manager has reached out to apologise. She was sincere and maybe there is hope for the outlet....
The environment is beautiful, the family had a great time eating, the waiters were very attentive, especially Yujie was very friendly.
Staff service is very good 👍🏻👍🏻When paying, also let me know the latest deals using kris+Will come back for sure!
Of course hot pot is delicious, butThis store has seats overlooking the indoor pre-gras (must be requested at the time of reservation), so adults can enjoy a leisurely hot pot while the kids play.I'm also happy that the restrooms near the store have toilet seat covers for children.Mr. Chun, who was in charge of our table, was very fluent in Japanese and provided excellent customer service. (I almost had the illusion that this place was Japan.LOL)thank you very much!I will definitely visit you again soon ^_^
The service is commendable. The serving staff was attentive and would come over to assist and made sure we were okay with our food. The food was fresh, and the soup was tasty. Pleasant experience.
The collagen broth is a must try. The servers are good but they are definitely short staffed on a Friday night. It’s hard to get their attention at times.Their collagen broth is super! Great fresh food items as well.They offer free birthday cakes for those celebrating so another bonus point!
Very good place to have Shabu Shabu. Great tasting collagen base soup. Menu is great. And the perfect finisher a lime juice slushee to bring everything together.
Never saw an idea of cuisine like that, mixing by yourself different ingredients inside the soup, we were a bit confused at the begining but everything was finger licking good!
It’s our regular hangout place with family. Seating is spacious and staff is more attentive compared to other branches.
Exceptional service, Mimi take care of us very well. She even gave us complementary chocolate cake. The food is really good and it tastes better than the one in Thailand 🙂 love the collagen soup.
Our dinner was attended by 2 excellent service staff Fook Wei & Hai Qin. Their service is outstanding and they are both very attentive during the busy dinner service. Fook Wei even helped me with my napkin! I was surprised by the extra mile service. Please convey my compliment to both Fook Wei & Hai Qin.
Same great collagen soup, new section with good spread of fruits & also ice-cream to match !
Service standards and ambience are comparable to the other top tier hotpot operators. However, the choices for soup base is rather limited. I will avoid ordering the coconut soup as the sweetness does not go well with the hotpot dishes, taste more like a dessert. I was hoping that they offer to change the soup base. There is a better option at similar price point in my opinion.
Beauty in the pot hot pot shop. Our favorite soup is chicken soup. For me, it's just Mala soup. Not very wow There are many different types of meat to choose from. I like meatballs and bean curd.Our dipping sauce was prepared according to the taste that the restaurant recommended for us. It wasn't to our liking. Finally, we cook it in the flavor that we like to eat.#TravellingAsACouple
Went during non-peak hours, place was quite quiet which is good. Food was okay, nothing special. For soup base, couldn’t choose three flavours + one plain water (no option for this). Service was okay. Tablet for ordering was slightly dirty, oily with a piece of food (or something I couldn’t tell) on it. Prefer the competitor
Great place to have steamboat. The collagen soup and mala soup is very nice and the ingredients are of high quality especially the A4 Wagyu beef.
Mina is a wonderful service staff who pays great attention to details like topping up the soup, drinks etc at regular intervals. Especially the crystal beehoon that soaks up the fluid so quickly that she personally attended to it..
Everything five star, except medium spicy is not spicy at all so 4 stars. And the chili oil is not spicy either
Highly recommend to bring your family or friends in and play at playground if you bring your children:) The staffs are wonderful greeting/carrying to my LO 🥰
We had such a nice time. Mimi was amazing and the food was so delicious!!!
Amazing ! Mimi was in incredible 😍Will back again 🙏
Very impressed at the quality consistency of the food! My top favourite steamboat spot which serves a very hearty and satisfying meal!
Our go to place for hot pot craving. Though slightly on pricey side, the quality of ingredients they use is definitely worth it. The sauce station requires a special mention. My favourite being the sesame sauce with spicy mala chilli. The meats, seafood all are fresh. the collagen soup and tomato soup always hits the spot. Their fruits platter is so refreshing after alll the hot soups. Watermelon and oranges are the freshest I have had.Service is also so swift, prompt and always happy to help. They clean the soup foam the forms which is a nice touch. They also give a very nice slice of cake if it’s your birthday on the house. It’s small things like this makes this place worthy of multiple visits.
Have a Very good experience here in beauty pot centre point outlet. 🙂 thumb up for the customer service👍👍 especially XiaoMin she is very friendly and attentive.
#1 for hotpot in Singapore! Love the collagen soup, nice to imagine getting more beautiful while eating delicious food. The service is very efficient and it’s a great atmosphere for families and groups of friends.
Beauty in the Pot truly lives up to its name, delivering an exceptional hotpot experience. The quality and taste of the food are outstanding. The star of the show was the collagen broth - a mouthwatering delight, rich in flavor and amazingly smooth. The service was top-notch with a courteous and efficient staff who went above and beyond to ensure a memorable dining experience. An additional highlight was the fully stocked condiment bar, which allowed for personalizing our hotpot to our liking. This place is a gem, and I can't recommend it enough for anyone seeking a top-tier hotpot experience in Singapore. Can't wait for my next visit
Had a great time here tonight with my family.Food was great. Service was also great.I noticed from recent reviews that the service from this outlet has suffered due to lack of staffs.But today, there are plenty of staffs around and they are all super efficient and friendly. I guess the management pulled resources from other outlets to improve the service level. Good job.
服务生 assigned to us was very patience and took care of us. Prepared the Condiments, cook , deshell and serve the 🦞 and very pro in taking pics too. Food was good certainly. Will be back!
Was super unpleasant, as on that day on 12 September we have booked online for 7pm however, when my brother first reached they said table not yet ready, at the time our family members have yet all arrive.But about 708pm our whole family have arrived then I went to check with the receptionist again, so she said still not ready. Then we waited again. Finally until 730pm, me and my brother couldn't take in anymore as we felt shouldn't be so long, so I went to check with the another girl, she said table long ago already ready. Then I was like why did the girl receptionist tell me not ready? The answer that I have gotten was as she thought the whole family have yet reach, so never inform.But the most worst for their service is that, they don't check on the reservation list, if someone booked 7pm, and after 15 minutes most reputable restaurants they will call customer to check if they are coming for reservation ya? That time I booked Haidilao they do call also to confirm reservation. Then PLUS THEY DIDN'T CHECK THE WAITING AREA FOR THE CUSTOMERS WAITING TO GO IN.I have been several times to beauty in the pot at different outlet, but never gotten this experience. This girl receptionist is really a question and they should also work on the reservation protocol.Will never go this outlet again. If there is a 0 star, i would have given it.
Frequently Asked Questions (FAQs):
Is there a limit to how many sauces I can create during my meal?
Absolutely not! The sky’s the limit when it comes to experimenting with dipping sauce combinations. Feel free to craft a new sauce for each round of hotpot ingredients.
What other unique features should I know about Beauty in the Pot, Westgate Singapore Outlet?
Aside from our exceptional dipping sauces, we take pride in our commitment to fresh and high-quality ingredients, a cozy dining atmosphere, and attentive service. Each visit is an opportunity to discover something new and delightful.
How do I create my own dipping sauce?
You’ll be provided with an array of condiments and ingredients at your table. Mix and match to your heart’s content! Combine elements like chili, garlic, sesame, lime, and more to create your personalized sauce masterpiece.
Can you recommend any unique sauce combinations?
Certainly! How about trying a blend of sweet sesame sauce with a touch of zesty lime for a refreshing twist? Or mix spicy chili sauce with fresh cilantro for a burst of flavor. Feel free to ask our staff for their favorite creations too!
Are there any secret sauce recipes from the chefs?
While our chefs have their own signature sauce creations, they encourage you to explore your unique palate and discover your personal favorites. You’re the artist in the sauce kitchen!