Beauty in the Pot at Westgate Singapore Outlet

Prepare to be amazed as we reveal a unique and tantalizing secret about Beauty in the Pot at Westgate, Singapore. Nestled within our sumptuous hotpot offerings lies a hidden gem – our meticulously crafted, chef-inspired dipping sauces!

Find Beauty in the Pot at Westgate

Beauty in the Pot at VivoCity Singapore is more than just a restaurant; it’s a gateway to a world where flavors intertwine with the energy of the city. Its prime location not only offers stunning waterfront vistas but also serves as a culinary bridge between tradition and modernity. As you dine, you’re not just enjoying a meal; you’re partaking in a journey where the dynamism of urban life converges harmoniously with the timeless allure of delectable hotpot dishes.

What People Say About Beauty in the Pot


Dry GinDry Gin
03:02 30 May 24
Very good service from the staff. Their Broth is definitely better than HDL and also some of their dishes are better . As for appetisers obviously HDL is better.
Kaii WongKaii Wong
13:32 29 May 24
Came nex beauty in the pot for dinner today, reach ard 730, enjoyed our time here until now. Jiale, kelly, xiao ya and xiao min were so nice n friendly, very attentive and efficient. Service even better then hai di lao. Will come again more often instead next time. The jiale abit green but a hard working n is a good boy.
Catherine NeoCatherine Neo
16:08 28 May 24
Yanan’s service is great👍I had a happy birthday
Wuimeng NgWuimeng Ng
16:05 28 May 24
Sock Keang TanSock Keang Tan
16:04 28 May 24
Yan an very nice 👍
Ronald YongRonald Yong
15:29 16 Mar 24
It is mouthwatering and finger licking good with every bite of it. Nothing is better than having a scrumptious meal after a busy schedule that could warm your heart and fill up your tummy. The shrimp paste is juicy as the side dishes that leave a memorable mark for me. A meal is not complete without a delicious dessert to end with, yuzu smoothie is the perfect course to wrap up the feast. Of course, not forgetting the soup base Beauty Collagen that is ideal for the cold weather. Overall I am satisfied with the presentation of the food as well as the taste. Kudos to the chef and I will definitely come visit this shop again whenever possible.👍🏻👍🏻
Agnes LimAgnes Lim
15:19 12 Mar 24
Ladies Night on Tuesday! We got 30% off..good deal.
C CkC Ck
12:54 12 Mar 24
staff friendly
Javen Yi ZhongJaven Yi Zhong
13:31 08 Mar 24
Good service by Jia Juin!
Joanne TanJoanne Tan
13:25 08 Mar 24
Our favourite place for steamboat. Love their collagen soup base and their herbal drunken chicken soup base.
Kar Seng LeeKar Seng Lee
13:06 08 Mar 24
Fresh food. Good service. The staffs are superb kind and friendly. Nothing to complain on their service quality and attitude. Keep it up!Drunken prawn is the must!Aircon might not working well in peak period. A little sweaty especially hot pot is cooking.
Wong JoeyWong Joey
13:01 08 Mar 24
There's nothing wrong with it except that it's expensive. Fresh food, timely service, spacious environment
Cherlene YeoCherlene Yeo
12:57 08 Mar 24
Came on IWD! And they had surprised us with bouquet of flowers and a cute bear moouse 🙂
Edwin ChaiEdwin Chai
13:52 03 Mar 24
Staff mai was helpful and pleasant on Sunday evening shift. Help cook noodles and top up soup.
susumu shigekawasusumu shigekawa
08:41 01 Mar 24
chan aldwinchan aldwin
06:05 01 Mar 24
I love it this place nice to eat
13:17 27 Feb 24
The service is great and food is good 💯😊
four bridgefour bridge
12:30 27 Feb 24
The staff are very warm and attentive the minute we walk in. Love their marbled beef cubes, very tasty!!
Yining TayYining Tay
10:09 25 Feb 24
This is the first time we experience such great service at Beauty in a pot outlet; after several visits at different outlets. We used to think that coming here is food quality outweighs their service. However, NEX outlet's staff gave us such a splendid dining experience^^We will definitely come back again!
The Creative InnThe Creative Inn
10:07 25 Feb 24
To be honest. First time felt that beauty in the pot does provide service. Other outlets either bad attitude or it's very hard to get the staff's attention. Staff here takes initiative all the way..I didn't had to ask the Staff for anything at all.. thumbs up and keep up the good job. Visited here on Sun dinner time. The place is 3/4 full. Pls keep up the good job. Will visit again!
05:55 24 Feb 24
This is the first time we come here. The service is very good and fast. All the staff here are very friendly and helpfull too Jia Jiun give a very pleasant service 👍👍👍. will visit here again
Calvin TayCalvin Tay
13:13 23 Feb 24
Good service, came for birthday celebration.
Chuan SimChuan Sim
12:06 22 Feb 24
The staffs are friendlyBut food are not always the bestHowever better than the other branch down south
Chen CarinaChen Carina
08:13 19 Feb 24
Service is prompt and food is not bad but just felt lacking compared to other branches and also I feel the "extras" one would expect for paying a premium (can eat buffet for same price) is not that satisfactory e.g no kachapong and while waiting you only can have a drink. Perhaps also it is CNY period, we had to wait past the booked reservation timing so was not in the best mood too. The raved drunken prawns was not bad tasting but not sure if it was not as fresh or peeling skills (the staff peels for you!) , 1/2 prawns were broken up. I did like the fried mushroom appetiser. Tried beef intestine for the first time at the restaurant and it was abit too crunchy for us. As always, the ramen is good, despite not having a show like HDL. Had their mala and collagen broth which was good as usual. Signature beancurd roll, shrimp paste and soft bone pork ball is recommended.
Ying Ying PhuaYing Ying Phua
06:09 18 Feb 24
Thanks for making my mom’s birthday memorable! The staff taking care of us on 18/02/24 at 1pm were all wonderful, I believe their names were Jian Jun and Irene.Excited to have more meals here!
Yoke Ching LeeYoke Ching Lee
13:54 17 Feb 24
Yang Kai SimYang Kai Sim
04:56 15 Feb 24
Lee MinLee Min
16:36 14 Feb 24
Amazing food with amazing service!! Highly recommend to dine in here 😍💯
13:56 10 Feb 24
good service and food
xiaoyan liuxiaoyan liu
13:45 10 Feb 24
The taste is good, the service is very good, I feel very comfortable, I will come again next time
shi wei Tanshi wei Tan
13:30 07 Feb 24
Irene good service!!!
Sit Kian WaiSit Kian Wai
13:30 07 Feb 24
Irena good service
shingyee gweeshingyee gwee
12:45 03 Feb 24
The food is delicious and having family eating in a private room is so comfortable too!
A Dr. SA Dr. S
12:03 03 Feb 24
Happily slurping the collagen in loads and boats and chomping on the crispy tendrils of steaming, hot broth. I can safely recommend the BITP store at Nex to the delight of steamboaters around Serangoon district. The service has been nothing short of exceptional with the server staff ceaselessly scrambling to filter the soup and helping with the soup ingredients
Ng SiauyanNg Siauyan
07:14 03 Feb 24
I suddenly met the God of Wealth when I came to lunch today 🥰
Ng JosephNg Joseph
06:11 03 Feb 24
Celine TanCeline Tan
06:07 03 Feb 24
Nice environment for family gathering.. food is fresh and service is good.
Agnes CCYAgnes CCY
07:03 25 Jan 24
Really like it👍🏻
Waiwai ChanWaiwai Chan
07:02 25 Jan 24
Chan Siew kengChan Siew keng
07:01 25 Jan 24
Yen Nee KhorYen Nee Khor
07:00 25 Jan 24
Yang JoanYang Joan
14:09 23 Jan 24
Good service!Staff are all friendly and attentive!Food are fresh!
Zhi HuangZhi Huang
09:39 22 Jan 24
Amber DeuxAmber Deux
16:44 21 Jan 24
One of my favourite midnight spot.Love the collagen soup, one of the best hotpot soup, their meat is also very fresh. Their herbal chicken soup is very comforting also, good to rejuvinate one's soul. One of my favourite dish is their drunken prawns, must order.The food ingredients is 20% off after 10pm, very worth it.I'll definitely be back soon.
Valerie ChuaValerie Chua
08:31 21 Jan 24
Fantastic dining experience. Good service and food quality as always!
Yng ChangYng Chang
05:51 21 Jan 24
Sandra OngSandra Ong
05:22 21 Jan 24
Nice service..
SAM 338 (Dolphin)SAM 338 (Dolphin)
15:25 14 Jan 24
S LimS Lim
11:01 09 Jan 24
There was a crowd there on NYE but service was quick. As always, service was prompt and quick. Their soup bases are good; prefer this place than the other famous mala pot chain. Which quality of ingredients are good, price was also on the high side.
Jacelyn TanJacelyn Tan
15:01 31 Dec 23
manchee ngmanchee ng
05:16 30 Dec 23
Good food in cool weather today….
Astro HasjimAstro Hasjim
05:13 30 Dec 23
Nice food, must try the collagen and spicy nourishing soup with fried beancurd roll!
Evana ChiaEvana Chia
04:56 30 Dec 23
Great food and decor. Service was prompt and attentive. Good ambience for dining.
Winston TanWinston Tan
07:20 28 Dec 23
Wide variety of foods. Service is efficient.
Adele AngAdele Ang
05:16 25 Dec 23
Tasty good food, the beef was not well cut
Cheng ClynstonCheng Clynston
18:44 24 Dec 23
Food very nice
Chng Lip ErnChng Lip Ern
16:12 24 Dec 23
It's a little pricey but it operates into the deep night, beyond midnight. All are good, including the friendly service.
vicky chanvicky chan
12:58 24 Dec 23
Nice service
12:04 24 Dec 23
Nice food and service
Gabriel LeeGabriel Lee
05:59 18 Dec 23
13:42 17 Dec 23
HuiPing WuHuiPing Wu
05:40 17 Dec 23
Good service, attentive and polite
Jeremy Ee Shao WeiJeremy Ee Shao Wei
11:54 16 Dec 23
Daniel YamDaniel Yam
11:00 16 Dec 23
For parents.. there's a indoor playground within the restaurant for the kids & we were also showered with kids toys. Life saver ! Food is okay but service by staff is awesome! Special thanks to Irene Ha & Bosco for the great customer service like topping up food, providing ice cream & toys to our kids !
Lin ChentaiLin Chentai
02:44 06 Dec 23
Ricky Liew Kok YongRicky Liew Kok Yong
06:24 30 Nov 23
The waiters are friendly, the food is fresh, and the prices are fair. If someone has a birthday, the waiters will come and sing to congratulate them. It also stirred up the atmosphere and was very touching. This store also provides cakes and desserts, which is great.
15:17 27 Nov 23
Food well served. Impressive service by Bosco and all staffs. He was so occupied yet still so sincere and polite. Can see from his dedication in his work. The way he helped us with food preparation was so thoughtful too.
Li TingLi Ting
13:54 27 Nov 23
good service by bosco! food is good too. recommended 🙂 staff super friendly too.
Leanne LooLeanne Loo
12:55 27 Nov 23
Thank you Bosco for the good service.
Hubert LeeHubert Lee
11:43 27 Nov 23
Bosco was great. Good service, great personality. Thank you!
Wong FloWong Flo
11:06 24 Nov 23
Kee up the good job. All staffs’ service is fantastic 👍
yen yenyen yen
12:07 17 Nov 23
Siao cheng very good in serve people and she so polite.
17:16 16 Nov 23
wei jie engwei jie eng
13:52 13 Nov 23
The friendly staff name YaNan , very polite and helpful , keep on checking us what we need with very fast respond . Very good service . Will go again
Alfred TayAlfred Tay
06:02 07 Nov 23
Zhong KaisiZhong Kaisi
15:02 05 Nov 23
Superb. Friendly staff great food excellent service. Was served by Wing. Thank you for the food recommendation and guiding us through on how to order. As it was our first time here. Will definitely come back again soon. Thank you beauty in the pot nex staffs.
Cheng ClynCheng Clyn
14:56 05 Nov 23
Superb service. Was served by service staff Wing. Thank you for being patient with me and my friends. Will definitely come back to this outlet again.
Big Fish TanBig Fish Tan
16:30 31 Oct 23
Very crowded and noisy. Not a good place for gathering. Food is so so only.
12:18 28 Oct 23
La Madame NomNomLa Madame NomNom
23:03 16 Oct 23
Soup was excellent however the experience was marred by tye multiple system outrages which caused service to be extremely slow.
Elvi JayantiElvi Jayanti
05:12 15 Oct 23
Lee SusannaLee Susanna
11:14 14 Oct 23
Was informed table was ready .. waited for 20mins and counting and yet the table was not available??
Wong 2289Wong 2289
04:28 09 Oct 23
Lin XinLin Xin
00:10 07 Oct 23
Good foodGood serviceGood environmentVery good staffBut can be quite overwhelming at crowded times
Chen Soo MeiChen Soo Mei
16:22 23 Sep 23
Hazel NutHazel Nut
01:01 23 Sep 23
Love the coconut and collagen soup, in fact they complement each other and taste good when mix together! Other food was fresh and yummy. Highly recommended the drunken prawns & jumbo beancurd roll! Service was great too!
Evelyn ChyeEvelyn Chye
10:21 21 Sep 23
Delicious as always. Service is good.
itz_me MoonLightitz_me MoonLight
08:01 21 Sep 23
Alan ChooAlan Choo
04:42 19 Sep 23
Location-NEXPrice - more expensive than HDLService - room for improvement when compared with HDL, items at dipping source station not replenish on time.Coconut soup base is special.
Kendrick WeeKendrick Wee
07:21 11 Sep 23
Service was prompt. Food was fresh. Soup was great. It would be better if the collagen soup top up was also collagen based as the soup base tasted dilute towards the end and had no more collagen flavor. On other hand, tomato soup was good. Same flavor throughout the meal.
xiao yapxiao yap
15:46 10 Sep 23
Teck Wee LeowTeck Wee Leow
18:54 09 Sep 23
Service is top notch. Very attentive to details. Friendly staff. Food quality is good!
Astral StarAstral Star
14:16 04 Sep 23
Used to love BITP , but was utterly disappointed with my latest visit at Nex outlet .Disappointed with the quantity and quality of food. We were informed that many of the items that we ordered were sold out after waiting for 20-30min . But it’s only 7pm, everything was sold out ?Waitress was spending more time promoting their membership than serving us our food .This is the most regrettable meal I had .
Patrick ChuaPatrick Chua
07:54 03 Sep 23
Gerry PurnomoGerry Purnomo
11:56 01 Sep 23
14:51 06 Aug 23
Good food and great service. Price may be a little on the high side but their service was impeccable, especially in doing a last minute request for a birthday celebration for our friend.I loved the condiments section and found them much fresher and better tasting than HDL.They were also patient with the kids and has a playground for them to play in when the kids got bored from all the adult talk and eating.Make a reservation as it gets crowded even on a weekday!
Kevin TanKevin Tan
08:06 05 Jun 23
Had a late lunch here and the place was quite empty and peaceful. Service was great, soup was really good - my favourite is the collagen soup here (I feel it’s the best among all the other steamboat places with the same soup). The spicy pork broth was a little too spicy for me, but great for quickly cooking meats. The other dishes and sauces were great too! I prefer the beancurd skin rolls here compared to other steamboat places too because of its size and texture. We had free flow Luo Gan Guo drink, which was great in this hot weather. Staff were very friendly and attentive, and helped with the refilling of soup and drinks proactively. Pricing was not cheap, but reasonable given the amount we ordered. We enjoyed our experience here and will definitely be back again!
01:56 26 May 23
My no.1 place to have hotpot in Singapore!Has been an regular at Beauty in The Pot, their food and service is always the best!Never go wrong with their Beauty Collagen Broth and Mala Broth, their Mala broth is drinkable not like other hotpot restaurant which is not drinkable!Go for extra spicy if you are big spicy eater!Their drunken prawn is must order dish! They provide prawn peeling service as well!Highly recommended to everyone!
ShoongKun SimShoongKun Sim
23:12 10 May 23
Brought my aunt for dinner. Attended with excellent services. Similar to HaiDiLao but it’s incomparable because I guess they have their ways to serve the customers’ needs. Overall we are satisfied with their soup ingredients and all the freshness food that served for us that night. I’m not much of steamboat eating person, but as a first-timer here, it is slight expensive than other competitive ones, but it was a great experience with their services. Thank you for having us. Will come again.
Shann WongShann Wong
13:34 31 May 24
Lee Mee provide a good customer service
Shann WongShann Wong
13:34 31 May 24
Lee Mee provide a good customer service
huiju yenhuiju yen
13:15 31 May 24
Lee mee was very attentive and helpful. Very good service
huiju yenhuiju yen
13:15 31 May 24
Lee mee was very attentive and helpful. Very good service
Justina PohJustina Poh
13:15 31 May 24
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Justina PohJustina Poh
13:15 31 May 24
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
tom yentom yen
13:13 31 May 24
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
tom yentom yen
13:13 31 May 24
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
Yuehting YenYuehting Yen
13:13 31 May 24
Yuehting YenYuehting Yen
13:13 31 May 24
Grace LowGrace Low
11:02 17 Mar 24
2nd time dine at Wedtgate branch. Quality of the food and service as good as before. Especially the service staff Lee Mee for her cheerful, friendly and thoughtful service.
11:02 17 Mar 24
Good service Lee Mee
Kheng Swee SimKheng Swee Sim
11:12 16 Mar 24
Good food and good service by LEE MEE and also good parking space bravo 👍👍
Shelly LowShelly Low
11:05 16 Mar 24
I like dining at beauty in the pot at Westgate because I like the service bythe staff name LEE MEE and also the food excellent food and service
Low DaphneLow Daphne
11:05 16 Mar 24
Good patient staff Lee mee very helpful, and very friendly
Koen ChengKoen Cheng
10:52 12 Mar 24
Food is delicious, the staff (Lee Mee) are very kind and helpful.
daphne chiadaphne chia
11:12 07 Mar 24
Service wise HDL is head over heels, the suction around the hotpot doesn't seem to work, smell like hotpot after dinner.
• 竜龍 •• 竜龍 •
12:26 04 Mar 24
The food here was nice and authentic. What made me astonished was the use of ACTUAL ginseng! The flavour of the soup base was rich and was quite fitting with the meats and noodles we ordered along. Special thanks to Lee Mee, the waitress who served us that night for her astonishing service and recommendations. And special thanks to Kar Loke for his recommendations, professionalism and as well as service.
I am MeI am Me
05:59 02 Mar 24
The nice young male server was very friendly! We gave him a small ang pow tip & he was pleasantly surprised. Also wrote feedback for him but I forgot his name to put it here. Food is as usual yummy at BIAP. We love the collagen soup! BIAP collagen soup is da bomb & so far we have collagen soup at many eateries but none comparable to BIAP. Just that the appetizers were not as full as the branch at Kinex & Jewel.
Isaac ChungIsaac Chung
13:24 01 Mar 24
Lim KennyLim Kenny
11:53 28 Feb 24
Food are good, services are also wonderful, waitress Ms. Lee Mee is very friendly and helpful, she have done her job well!
Ariesmin YeoAriesmin Yeo
11:52 28 Feb 24
Luke CaiLuke Cai
07:02 25 Feb 24
Collagen soup is nice
Hugo TanHugo Tan
07:02 25 Feb 24
Maggie ChanMaggie Chan
05:00 25 Feb 24
J AlJ Al
04:54 25 Feb 24
Today lunch was great. The staffs were friendly and nice. Loved the drunken prawns as always. Not to forget the special toothpicks too.
Irene LowIrene Low
12:58 23 Feb 24
This is our favourite place. We simply love the food and the service. Would like to compliment staff Chen Chen. She is so attentive and patient. Always putting a smile on her face. Keep up the smile and good service.
Cheehao GanCheehao Gan
09:32 19 Feb 24
Anthony OngAnthony Ong
05:57 19 Feb 24
Pris WongPris Wong
05:52 19 Feb 24
All good. Aircon too cold only
Tan Hong JoonTan Hong Joon
05:47 19 Feb 24
04:28 13 Feb 24
Michelle TanMichelle Tan
13:16 12 Feb 24
Service was fantastic. Food wise, similar across the other outlets.
Weiying SimWeiying Sim
13:34 07 Feb 24
Amazing place, love it!
Edoardo KimEdoardo Kim
13:33 07 Feb 24
It's so delicious, such a great restaurantWeiying I love you, you are mine
jee kai tanjee kai tan
10:22 07 Feb 24
Goh Lai ChiengGoh Lai Chieng
06:04 06 Feb 24
nice good nice placewei min service is good
Alize NgAlize Ng
14:58 05 Feb 24
Visited the restaurant today for the first time. The attentive service and fresh food was really commendable! 👍🏻 the staffs were very helpful, and even offered us desserts when we didn’t ask for it. We’ll come more often next time. 😄
Phang JenniferPhang Jennifer
13:36 05 Feb 24
13:35 05 Feb 24
Service is good👍
Kenny TanKenny Tan
18:20 25 Jan 24
I had dinner here with my friend a few days ago. I just opened Maps and then I remembered that I should leave a review. Here, the function of the soup base is introduced, and the cooking time is also mentioned when serving the dish. He also came over to help us remove the foam and cook the noodles. The food is generally good, as is the service, especially the male waiter named Chun (it's been a few days, I forgot his name, I just remember the name tag has Chun) who will take the initiative to help We cooked noodles, added soup and water, and finally asked if we wanted dessert and ice cream.The only thing is that because my friend is not a booker, he said that the walk-in only has an hour and a half for dining, but it's okay, but I may feel a little rushed to eat.
Daryl HengDaryl Heng
11:43 25 Jan 24
Lee Mee exceptional service truly made our experience memorable. Thank you for your dedication and attention to detail!
S HuangS Huang
15:33 22 Jan 24
Piow PiowPiow Piow
02:50 19 Jan 24
Great service, friendly and responsive crews.
Megan ShermanMegan Sherman
13:00 18 Jan 24
Quality food and hygenic.Comfortable and clean environment.Heart-warming service from Mee Yee with scarf, dessert , ice cream and birthday cake.
ML TodayML Today
12:54 15 Jan 24
Their service is attentive, friendly, and efficient, especially to a waitress named Chen Chen 😃 Please maintain the positive attitude contribute to a memorable dining experience! 🤩
Patrick KamPatrick Kam
17:35 13 Jan 24
It's my first time to be there. I'm lucky to get a table after 10 min registered and waiting.The food there was good but on the high side, service also good very helpful staff and fast response to requests.We enjoy the food there very much.
07:09 11 Jan 24
The worst Beauty in the pot.. bad quality of collagen soup. The tofu is sour. They refuse to admit.. just change the soup base n the "what ever " which inside the soup.. no other compensation..Upon payment.. then they asked so the 2nd pot still sour ... ya .. still have but better than the 1st round .. then they only waived off that soup base.. around sgd 17
Clemence KngClemence Kng
03:21 09 Jan 24
This chain is one of my go to places for hotpot. First time trying the one at Westgate and was severely unimpressed. Cleanliness did not seem up to par, they seemed very short staffed and that may have affected how delicious we found the food. Our experiences at the one at vivo and star vista was a lot better
Alfred TayAlfred Tay
08:24 08 Jan 24
Amazing ShitAmazing Shit
11:43 05 Jan 24
14:02 31 Dec 23
Lee Mee was our server of the day, she was very nice and friendly, offering toys for my kid. She was very fast and efficient in serving and responding to our request. So lucky to be serve by her.
16:49 23 Dec 23
07:46 23 Dec 23
3.5 star. Fast service
Wong Xin RuWong Xin Ru
03:44 23 Dec 23
I so like there all the service and the experience also very good
Yeap JoanneYeap Joanne
02:58 23 Dec 23
Kelvin VoonMCKelvin VoonMC
02:32 23 Dec 23
The ambiance is elegant and the experience here is exceptional. The variety of fresh ingredients and flavourful broths makes it a delightful dining choice. the staff are friendly and attentive ensuring a wonderful dining experience!
Andrew ColicoAndrew Colico
15:13 17 Dec 23
Jasmine AngJasmine Ang
12:15 16 Dec 23
My family and I recently had a delightful dining experience at Beauty in the Pot, and I want to commend the exceptional service provided by Chia Hsuan at Westgate Outlet. His attentiveness and friendly demeanor enhanced our meal, making it a truly enjoyable evening. We appreciate the outstanding service Chia Hsuan provided, and it certainly contributed to making our visit memorable. 🙂
Lin Jin HuaLin Jin Hua
07:46 15 Dec 23
zhong xiuhuizhong xiuhui
07:45 15 Dec 23
Food is fresh and the theme is all pink. So lady like .awesome service
cai feng hancai feng han
07:44 15 Dec 23
Jason HoJason Ho
02:57 11 Dec 23
Great soup! Drunkern prawns are amazing
09:57 10 Dec 23
Lee mee was my table service staff. Polite, attentive and professional. They looks short staffed but overall she took care of our dinner time there and service was satisfactory! She had the patience for kids too.
Kim ChenKim Chen
13:29 03 Dec 23
The lunch set for 2 is a little small set, best to add a dish or 2.
Bliss AngBliss Ang
11:34 19 Nov 23
The collagen soup is great as usual! You can see generous amounts of dried scallops in the soup base.Love the appetisers too! Picked radish and papaya with pineapple were my favourites!When the picked radish ran out, the very helpful server Ms. Lee Mee came to pass us a huge bowl. Kudos to her service.The only reason why "Atmosphere" didn't get 5 stars is because the Aircon was a tad too cold - not that it was cold overall but it was blasting at certain spots and particularly where we were seated.Will definitely be back again!
william tanwilliam tan
02:54 17 Nov 23
Went for lunch and order the set. Ordered the collagen soup and the herbal drunken chicken soup. These two are my recommended base even though the chicken soup is better for drinking(for myself)Free flow snack bar and sauce bar like HDL.Food serving are bit small but quite full.Surprise came with ice cream and a small jug of shaved ice which is good for washing down the food.100% Will come back again for lunch and my special thanks to WeiWei for being attentive and explain to me about how long to cook for the dishes👍
Farrand HeyFarrand Hey
13:06 12 Nov 23
Food is fresh. Soup is tasty. And there is something additive about the sauces.Can't comment about the price as it was a treat.Service is fine but could a bit more attentive and friendly. The wait staff does have a tad too sullen expression.
Pee Teck ChiaPee Teck Chia
17:43 11 Nov 23
Chloe GohChloe Goh
05:05 09 Nov 23
Weekdays value lunch set is worth it. Super customer service especially one of the staff, Wei Jun, who is very attentive and always smiling. Seeing that we have difficulty in handling the noodles, he brought us a pair if scissors. Thank you.Overall a pleasant experience. All customer service staff deserve 5 stars.
Jason TanJason Tan
13:18 08 Nov 23
10:10 06 Nov 23
got the duo lunch set, NOT WORTH. the portion of meat given is so pathetic??? literally 5 pieces of each meat and this is for 2 pax..? i think ordering individually would be more worth… and oso i think cus we ordered the so called “value set” there was no service…???? only when i added on other items then they service us… horrible!!!
Yu Shan LeongYu Shan Leong
16:13 03 Nov 23
I visited with a 7pm reservation for 4 pax on 2 Nov 2023. I would like to commend Kar Loke who made our dining experience ever more enjoyable. My friends and I have frequented Bitp Westgate since it opened. Service standard varies. However, Kar Loke definitely stood out. He was very attentive, efficient and friendly. We hope that he will continue to keep up the good work and get rewarded for his efforts!
Jojo TanJojo Tan
01:51 27 Oct 23
Kelly CheongKelly Cheong
06:00 15 Oct 23
had early dinner with family here. service the Staff was amazing.
E P Ruo QiE P Ruo Qi
09:08 12 Oct 23
Avoid peak hours walk in. Waiting time can be long.Other than this, everything was good for our last dine in with them.There is a small play area for the kids to keep them busy 🤣
11:25 06 Oct 23
The interior of the store is pink, which gives it a lovely feel.You can choose from up to four flavors of soup for your hotpot, and you can freely mix your own dipping sauce from among a wide variety.Order from your tablet.The quality of the ingredients such as vegetables, meat, and tofu was high.It was a shame that they only had sweet tea.
16:16 05 Oct 23
The soup base is very rich, the ingredients are very fresh, and the service is very good~~
20:00 04 Oct 23
Everything is perfect! The service from the staff is attentive and the food is of top quality. Especially recommend the caviar and shrimp paste, served with tomato soup base. Very delicious and worth a try.
Kyle LooiKyle Looi
07:14 03 Oct 23
We came here for a birthday celebration. I enjoyed the collagen soup and food here such as the udon noodles, pork jowl.However, the service was extremely disappointing and uncalled for, especially when celebrating a beloved one’s birthday.1) The staff was less concerned about their service than the 90 mins time limit. We were seated late, food came slow, and did not have much time to finish the food.2) The staff had insisted on throwing in our ingredients into the soup near the time limit.3) The staff started to serve the desserts in a patronising manner while we were scooping the broth, putting it in front of us making it less comfortable for us.It might have been an outlet issue - a busy day for the less welcoming staff. However, it would be better not to take the risk, and instead enjoy other hot pots like HDL for a similar price.
09:15 28 Sep 23
kua kailikua kaili
10:15 22 Sep 23
Very delicious and good service attitude🥰
Rachel KohRachel Koh
09:56 16 Sep 23
Always love coming back for service and good food
Hoch LimHoch Lim
01:04 06 Sep 23
Good spread of food items to choose from. Very attentive service staff, nice dining ambience, easy accessible via train and other public transport.
Joshua AngJoshua Ang
07:04 27 Aug 23
The beauty in the pot experience you come to expect
Choy Yew SangChoy Yew Sang
05:58 15 Aug 23
Samuel NgSamuel Ng
01:57 11 Aug 23
I have eaten at Buona Vista outlet many times and the consistency in food quality has never changed. My review is about the first time I rode to outlet in escooter as I can no longer walk.There’s absolutely no fuss in the waitress reaction like in other restaurants. I could ride behind her and follow her. She brought me to a table, removed a side table and asked me to park there next to a seat! This is first class service and gets my respect.
CK TanCK Tan
07:50 09 Aug 23
Walk in on 09 Aug 2023 at around 3pm. There is no queue ahead of us so waiting time is less than one minute.Upon proceeding to the dining hall, the ambience is very nice.The food quality is very fresh and the collagen soup is very nice and tasty.Overall experience is good but customer service is ok only as the service staff seldom come to our table to clear the used plate and bowl.Will return to dine in if happen to drop by.
Alan ChanAlan Chan
03:34 26 Jul 23
13:25 21 Apr 23
Been to this place for few times, food quality is consistent; my go to place for soup hot pot. Best with prime beef slice *slurpDumpling, prawn paste & bean curd skin are must ordered dish as well, great with either of the soup base.I find that recently may be very packed & the staff can be pretty occupied. Staff was helpful, my phone battery went flat & they are kind enough to help me charging my phone so after I finish my meal, the phone is charged to 50%, good for me to continue using.The complimentary ice blended yuzu is refreshing.
tran justintran justin
18:55 22 Mar 23
This is the best service in hotpot restaurant in Singapore. Food is very nice and fresh. Menu got a lot of items to order. We have plenty of complementary food. I do like Yuzu dessert 🍨. I think I will be regular customer this shop 😁
14:54 29 Dec 22
Ordered the collagen soup and spicy soup. The spicy one has a really good punch. Not recommended for those who can’t take spicy. But the collagen soup is very tasty.The wait staff are fast and efficient. Comparing with their main competitor, they lack in the food variety, service, dessert and condiments section seeing that the price is also “competitive”.Would I visit again? Honestly, I would visit the competitor because they feel more “worth it”.
Henky SulistyoHenky Sulistyo
05:30 20 May 24
17:44 10 Apr 24
justin tanjustin tan
00:46 26 Mar 24
Price experience score (pes) 5.5/10Parking available mallservice greatFood okAmbiance niceCr at mall
Isaac C. EagleIsaac C. Eagle
05:48 16 Mar 24
Better than Hai Di Lao!!!
Timotius LimandraTimotius Limandra
17:04 14 Mar 24
17:02 14 Mar 24
Beauty in The Pot at The Centrepoint in Singapore offers a delightful dining experience. As a first-time diner, I was impressed by the spaciousness of the room, which added to the overall ambiance. The restaurant's interior design, particularly the small cool room, was a unique touch that enhanced the dining atmosphere. 😊The highlight of the evening was undoubtedly the food. Each dish was expertly prepared and bursting with flavor. From the succulent meats to the fresh vegetables and delectable broths, every bite was a delight to the taste buds. It's evident that the chefs at Beauty in The Pot take great care in sourcing and preparing their ingredients. 😋The service was also commendable. The staff were attentive and friendly, ensuring that our dining experience was smooth and enjoyable. They were knowledgeable about the menu and offered helpful recommendations, adding a personal touch to the service. Overall, the staff's professionalism contributed to a memorable evening. 👍I thoroughly enjoyed my dining experience at Beauty in The Pot and will definitely be returning. The combination of excellent food, inviting atmosphere, and top-notch service makes it a standout choice for anyone seeking a memorable meal in Singapore. Whether dining with friends, family, or colleagues, Beauty in The Pot at The Centrepoint is sure to impress. I look forward to my next visit! 😊
Carol NgCarol Ng
10:46 12 Mar 24
Awesome experience and friendly staff served by XiaoMin
Huu Minh TranHuu Minh Tran
14:54 10 Mar 24
By far the best Hot Pot in Singapore. Service is great food is fresh. There is a nice little ballpit playground for kids to play as well. But the service is by far the best. Only minus is that it’s almost impossible to walk-in on busy peak periods and when it is very busy sometimes the floors are slippery.
08:32 04 Mar 24
Used to love their collagen soup base but somehow I think their standard dropped tremendously. Those collagen soup you find in NTUC is even better.Great atmosphere, service was ok.
Jon SongJon Song
13:35 28 Feb 24
Made a booking before hand so we didn't even have to queue.The food at BITP is verbally very good and value for money. Some say even better than the counterpart HDLCondensed milk with fried bun is always abit side dish. The fried buns just hit home so well .The beef was well marbled for it's price point and the soup bases here are all amazing too
Koh JeeHuiKoh JeeHui
12:45 20 Feb 24
Not my first time here, but love the food and the service was great!
Jaime HonJaime Hon
12:43 20 Feb 24
Nice food, environment and service.
Yosmite BearYosmite Bear
12:43 20 Feb 24
Good Food especially the chicken soup!
12:42 20 Feb 24
Yap WeiYap Wei
13:34 19 Feb 24
Brian TayBrian Tay
07:38 14 Feb 24
wanwei qiuwanwei qiu
07:00 14 Feb 24
Beauty in the Pot service so naise!!! Fresh vegetables, hot mantou, chewy meat 🍖 Food so delicious! Thank you Yu Jie for serving us and giving us Valentines gift 💕 情人节快乐!
Annie LAnnie L
06:58 14 Feb 24
Amazing customer service! Yue Jie was very friendly 🥰 Love their collagen soup as always!
Jimmy YEOJimmy YEO
07:31 11 Feb 24
The waiting time for the reception staff to attend to me is a bit slow. It's no queue at all.For foods, it's not too bad, but the beef combo I've ordered is not well prepared. The beef codes are totally "iced". they should not be in this way.I will give a 2.5 star on the Pricing, as it's almost the same as their competitors, so nothing is better than them.Unless the foods are so special that others can't copy, if all are the same, then what are the differences ?
Anzir MohammedAnzir Mohammed
13:34 06 Feb 24
09:12 06 Feb 24
Nice food
Simin LimSimin Lim
07:38 04 Feb 24
Kenneth SeahKenneth Seah
11:36 03 Feb 24
Food and service is good. Good price. Ya Nan service is damn good too. Best.
05:43 01 Feb 24
Janet PohJanet Poh
13:53 28 Jan 24
Service and food quality is top-notched here. Always our favourite outlet to enjoy our hotpot meal! The staff are so friendly, efficient and helpful makes our meal so much more enjoyable.
Monica K.Monica K.
12:04 22 Jan 24
Ninja BulbasaurNinja Bulbasaur
16:18 20 Jan 24
Thank you ShiKai for serving me and my boyfriend!! Attentive server and v friendly, 謝謝你!
hendra Gunawanhendra Gunawan
01:15 20 Jan 24
Dru LuDru Lu
11:40 09 Jan 24
Pretty good experience. The price point is higher than I expected. Maybe I didn’t order well but it came out around $90 per pax. Or maybe that’s just the going rate to have hot pot in Singapore now days. I do however like that they have a small playground for kids to kill some time and let the adults eat in peace 😮‍💨
Bdn SptBdn Spt
07:07 09 Jan 24
06:08 08 Jan 24
Horrible meat quality. All the meats arrived frozen. Beef balls the most disgusting item.
Yui KanazawaYui Kanazawa
13:29 07 Jan 24
delicious. However, lunch for three adults was $220 a la carte without alcohol. It can't be helped that I ate so much, but it really felt like Singapore.
spherical heartspherical heart
03:32 07 Jan 24
one of my favourite hotpot places. soup bases and dishes are always fresh and delicious. always order the collagen soup, tomato soup and fried beancurd skin.
Ivan TeoIvan Teo
02:54 03 Jan 24
A great place for hotpot dining. It is somewhat similar to Haidilao with nice tasty food and good service. Overall a satisfied dining experience
Yong ChrisYong Chris
06:38 02 Jan 24
The food are nice~ must booked beforehand, its alwalys crowded...
13:20 01 Jan 24
The service was very good.
Shirley WShirley W
08:14 01 Jan 24
Food was great, service was very good, Shikai served us well. There is a small play area for kids.
David AngDavid Ang
13:01 31 Dec 23
Food is nice, service is good, price is on the high side, spent $100+ for 2 pax...
Alicious iNkAlicious iNk
16:28 25 Dec 23
Deliciout hot pot with good service. Open until 3 am.
C. L.C. L.
09:49 25 Dec 23
K NeoK Neo
16:45 24 Dec 23
Qing Yuan TanQing Yuan Tan
08:06 22 Dec 23
Had hotpot here last night with my colleagues. Food was great like any other hotpot places but what really stood out was the level of service they provided. The staff that was serving our table was really attentive throughout our meal and made the experience very enjoyable.
Doris GohDoris Goh
14:21 17 Dec 23
Collagen soup is very tasty and will come back again
Jesmin ChanJesmin Chan
13:04 17 Dec 23
michelle huimichelle hui
12:27 17 Dec 23
I like the environment and service
10:22 17 Dec 23
Le ChungLe Chung
08:37 17 Dec 23
Fresh ingredients, first-class service,
Peter ChuaPeter Chua
06:12 10 Dec 23
The service staff (Nancy huang) is very helpful and attentive to the needs of the customers.Thumb ups for the somerset outlet.
10:06 08 Dec 23
Forced to order 4 soups.
13:05 06 Dec 23
November 2023 Review 1 word to describe this outlet experience. Good....But can be even better ! I went to the other outlet at Nex. The atmosphere is better and their lights are bright enough ! Food came fast enough and service was alittle bit disappointed but overall still good. Soup is okay ...However pricing is not cheap. 4 out of 5 stars for this outlet at Centre Point
Gaius LeongGaius Leong
07:06 06 Dec 23
Mala spicy nourishing broth was bad. Jewel changi's outlet is still the best this far.Noisy group of ladies screaming at the table adjacent. Staff didn't care or manage. Food came really slow for a Friday night.
Shanice ChanShanice Chan
15:01 05 Dec 23
Had my birthday celebration here! Was surprised with a cake!
Xian Qing (Ana)Xian Qing (Ana)
08:56 05 Dec 23
richard liewrichard liew
11:10 02 Dec 23
songyao gohsongyao goh
17:53 26 Nov 23
FOR CUSTOMER LOOKING TO PATRONISE AND EAT AT BEAUTY IN THE POT, PLEASE SCROLL TO THE END FOR SUMMARY.Context: Went for a family get together and dinner at Beauty In The Pot at centrepoint between 7.30pm to 9.15pm on 25 Nov 2023Experience: Beauty In The Pot has always given me a decent experience. Food is consistent across most outlets and servers are generally responsive and accommodating. However, it's unfortunate that it was a pretty bad experience for me and my family when we visited the Centrepoint outlet. Some key pointers to note were:(i) The sauce and sides counter was often out of the key ingredients and sides (I.e. out of coriander, spring onions and black fungus with black vignette). Had to specifically tell the service crew a few times before it got replenished. For the black fungus, it was never replenished during my entire stay.(ii) One of the female service crew was pretty rude when my parents requested for warm water towards the end of their meal.(iii) Service crew failed to follow up on request. We requested for the scum (layer of fatty dirt) to be removed. The same female service crew simply acknowledged and walked off without helping. We had to get another colleague to do it after 15 to 20mins later(iv) The last and final straw, we saw that the crew was busy and took the bill to the main counter to settle. We then proceeded to take a walk around the mall to digest our food before we walked past the store (a few times) as we make our way to the car park. At this moment we were stopped abruptly by one of the female service crew who asked if we had made payment. I showed my payment receipt and she was muttering about us not making payment and system did not capture the payment information. All this while she was rude and honestly left a bad impression. We went to the counter and understood from the male manager that it was a system error that the payment was not registered. We shared our feedback with the male manager on our overall dining experience and all we got was insincere response and apology.My thoughts: I understand the demands of F&B and therefore I can understand if service excellence may drop from time to time. It is understandable. What is not acceptable and understandable is when we as paying customers are being dragged back by one of the female service crew to the cashier to be accused of non payment in which the entire process was just rude. Male manager did not make it any better through his insincere responses and apology. And Beauty In The Pot, if I did not pay up, why would me and my family even stay in the mall and walk past your restaurant a few times?Conclusion: While food and soup base were good, customer service can be enhanced. Understandably it is a Saturday night but I do hope that management can relook at service crew training and also helping those service crew with additional headcounts. Last but not least, enhance your payment process/systems and look in incident resolution training. The root cause of this incident arises because of a system error in payment (as shared by the male manager) and the male manager looks ill equipped to resolve a problem; in this case an accusation of non payment against a customer who actually paid for the meal.Last words for the Management: Not matter how good your food is, service is always an important part of the customer experience and it can be the difference between a horrible and good experience. Take this as an opportunity to relook at internal ops and processes and use this to spur your outlet to improve and change. I am not sure if this will get through but I sincerely hope someone from Paradise Group or Beauty In The Pot can look into it.For other customers looking to eat here: If service is important for you and you have not tried Beauty In The Pot then consider other outlets for now. There are plenty of other outlets across the island for you to consider.Note: Ivy the outlet manager has reached out to apologise. She was sincere and maybe there is hope for the outlet....
Jia Shing ChinJia Shing Chin
17:26 26 Nov 23
14:26 26 Nov 23
The environment is beautiful, the family had a great time eating, the waiters were very attentive, especially Yujie was very friendly.
Melissa OngsoredjoMelissa Ongsoredjo
06:58 26 Nov 23
Staff service is very good 👍🏻👍🏻When paying, also let me know the latest deals using kris+Will come back for sure!
06:50 26 Nov 23
16:06 21 Nov 23
Of course hot pot is delicious, butThis store has seats overlooking the indoor pre-gras (must be requested at the time of reservation), so adults can enjoy a leisurely hot pot while the kids play.I'm also happy that the restrooms near the store have toilet seat covers for children.Mr. Chun, who was in charge of our table, was very fluent in Japanese and provided excellent customer service. (I almost had the illusion that this place was Japan.LOL)thank you very much!I will definitely visit you again soon ^_^