Beauty in the Pot Singapore at KINEX Outlet
Beauty in Pot at KINEX Singapore offers a delightful dining experience with its delicious hotpot dishes. The vibrant flavors and fresh ingredients create a beautiful culinary adventure in a cozy ambiance, making it the perfect place for memorable meals with great company.
Locate Beauty in the Pot at the KINEX
Discovering beauty in the pot at the KINEX Singapore is like finding hidden gems on your plate. Each meal is a vibrant masterpiece, bursting with colors and flavors that captivate your senses. From the tantalizing aroma of sizzling spices to the visually stunning presentation of every dish, dining at KINEX is a delightful journey of culinary aesthetics that will leave you craving for more.
What Our Customers Say About Beauty in the Pot
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Great and attentive service at the outlet at Westgate. Lee Mee is detailed and gave my sister-in-law a surprise birthday celebration even though we did not mention of any birthday celebration during reservation.
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
Thank you very much to Lee Mee for a your great service and attention to details. We had a good birthday celebration today 😁
2nd time dine at Wedtgate branch. Quality of the food and service as good as before. Especially the service staff Lee Mee for her cheerful, friendly and thoughtful service.
Good food and good service by LEE MEE and also good parking space bravo 👍👍
I like dining at beauty in the pot at Westgate because I like the service bythe staff name LEE MEE and also the food excellent food and service
Service wise HDL is head over heels, the suction around the hotpot doesn't seem to work, smell like hotpot after dinner.
The food here was nice and authentic. What made me astonished was the use of ACTUAL ginseng! The flavour of the soup base was rich and was quite fitting with the meats and noodles we ordered along. Special thanks to Lee Mee, the waitress who served us that night for her astonishing service and recommendations. And special thanks to Kar Loke for his recommendations, professionalism and as well as service.
The nice young male server was very friendly! We gave him a small ang pow tip & he was pleasantly surprised. Also wrote feedback for him but I forgot his name to put it here. Food is as usual yummy at BIAP. We love the collagen soup! BIAP collagen soup is da bomb & so far we have collagen soup at many eateries but none comparable to BIAP. Just that the appetizers were not as full as the branch at Kinex & Jewel.
Food are good, services are also wonderful, waitress Ms. Lee Mee is very friendly and helpful, she have done her job well!
Today lunch was great. The staffs were friendly and nice. Loved the drunken prawns as always. Not to forget the special toothpicks too.
This is our favourite place. We simply love the food and the service. Would like to compliment staff Chen Chen. She is so attentive and patient. Always putting a smile on her face. Keep up the smile and good service.
It's so delicious, such a great restaurantWeiying I love you, you are mine
Visited the restaurant today for the first time. The attentive service and fresh food was really commendable! 👍🏻 the staffs were very helpful, and even offered us desserts when we didn’t ask for it. We’ll come more often next time. 😄
I had dinner here with my friend a few days ago. I just opened Maps and then I remembered that I should leave a review. Here, the function of the soup base is introduced, and the cooking time is also mentioned when serving the dish. He also came over to help us remove the foam and cook the noodles. The food is generally good, as is the service, especially the male waiter named Chun (it's been a few days, I forgot his name, I just remember the name tag has Chun) who will take the initiative to help We cooked noodles, added soup and water, and finally asked if we wanted dessert and ice cream.The only thing is that because my friend is not a booker, he said that the walk-in only has an hour and a half for dining, but it's okay, but I may feel a little rushed to eat.
Lee Mee exceptional service truly made our experience memorable. Thank you for your dedication and attention to detail!
Quality food and hygenic.Comfortable and clean environment.Heart-warming service from Mee Yee with scarf, dessert , ice cream and birthday cake.
Their service is attentive, friendly, and efficient, especially to a waitress named Chen Chen 😃 Please maintain the positive attitude contribute to a memorable dining experience! 🤩
It's my first time to be there. I'm lucky to get a table after 10 min registered and waiting.The food there was good but on the high side, service also good very helpful staff and fast response to requests.We enjoy the food there very much.
The worst Beauty in the pot.. bad quality of collagen soup. The tofu is sour. They refuse to admit.. just change the soup base n the "what ever " which inside the soup.. no other compensation..Upon payment.. then they asked so the 2nd pot still sour ... ya .. still have but better than the 1st round .. then they only waived off that soup base.. around sgd 17
This chain is one of my go to places for hotpot. First time trying the one at Westgate and was severely unimpressed. Cleanliness did not seem up to par, they seemed very short staffed and that may have affected how delicious we found the food. Our experiences at the one at vivo and star vista was a lot better
Lee Mee was our server of the day, she was very nice and friendly, offering toys for my kid. She was very fast and efficient in serving and responding to our request. So lucky to be serve by her.
The ambiance is elegant and the experience here is exceptional. The variety of fresh ingredients and flavourful broths makes it a delightful dining choice. the staff are friendly and attentive ensuring a wonderful dining experience!
My family and I recently had a delightful dining experience at Beauty in the Pot, and I want to commend the exceptional service provided by Chia Hsuan at Westgate Outlet. His attentiveness and friendly demeanor enhanced our meal, making it a truly enjoyable evening. We appreciate the outstanding service Chia Hsuan provided, and it certainly contributed to making our visit memorable. 🙂
Lee mee was my table service staff. Polite, attentive and professional. They looks short staffed but overall she took care of our dinner time there and service was satisfactory! She had the patience for kids too.
The collagen soup is great as usual! You can see generous amounts of dried scallops in the soup base.Love the appetisers too! Picked radish and papaya with pineapple were my favourites!When the picked radish ran out, the very helpful server Ms. Lee Mee came to pass us a huge bowl. Kudos to her service.The only reason why "Atmosphere" didn't get 5 stars is because the Aircon was a tad too cold - not that it was cold overall but it was blasting at certain spots and particularly where we were seated.Will definitely be back again!
Went for lunch and order the set. Ordered the collagen soup and the herbal drunken chicken soup. These two are my recommended base even though the chicken soup is better for drinking(for myself)Free flow snack bar and sauce bar like HDL.Food serving are bit small but quite full.Surprise came with ice cream and a small jug of shaved ice which is good for washing down the food.100% Will come back again for lunch and my special thanks to WeiWei for being attentive and explain to me about how long to cook for the dishes👍
Food is fresh. Soup is tasty. And there is something additive about the sauces.Can't comment about the price as it was a treat.Service is fine but could a bit more attentive and friendly. The wait staff does have a tad too sullen expression.
Weekdays value lunch set is worth it. Super customer service especially one of the staff, Wei Jun, who is very attentive and always smiling. Seeing that we have difficulty in handling the noodles, he brought us a pair if scissors. Thank you.Overall a pleasant experience. All customer service staff deserve 5 stars.
got the duo lunch set, NOT WORTH. the portion of meat given is so pathetic??? literally 5 pieces of each meat and this is for 2 pax..? i think ordering individually would be more worth… and oso i think cus we ordered the so called “value set” there was no service…???? only when i added on other items then they service us… horrible!!!
I visited with a 7pm reservation for 4 pax on 2 Nov 2023. I would like to commend Kar Loke who made our dining experience ever more enjoyable. My friends and I have frequented Bitp Westgate since it opened. Service standard varies. However, Kar Loke definitely stood out. He was very attentive, efficient and friendly. We hope that he will continue to keep up the good work and get rewarded for his efforts!
Avoid peak hours walk in. Waiting time can be long.Other than this, everything was good for our last dine in with them.There is a small play area for the kids to keep them busy 🤣
The interior of the store is pink, which gives it a lovely feel.You can choose from up to four flavors of soup for your hotpot, and you can freely mix your own dipping sauce from among a wide variety.Order from your tablet.The quality of the ingredients such as vegetables, meat, and tofu was high.It was a shame that they only had sweet tea.
The soup base is very rich, the ingredients are very fresh, and the service is very good~~
Everything is perfect! The service from the staff is attentive and the food is of top quality. Especially recommend the caviar and shrimp paste, served with tomato soup base. Very delicious and worth a try.
We came here for a birthday celebration. I enjoyed the collagen soup and food here such as the udon noodles, pork jowl.However, the service was extremely disappointing and uncalled for, especially when celebrating a beloved one’s birthday.1) The staff was less concerned about their service than the 90 mins time limit. We were seated late, food came slow, and did not have much time to finish the food.2) The staff had insisted on throwing in our ingredients into the soup near the time limit.3) The staff started to serve the desserts in a patronising manner while we were scooping the broth, putting it in front of us making it less comfortable for us.It might have been an outlet issue - a busy day for the less welcoming staff. However, it would be better not to take the risk, and instead enjoy other hot pots like HDL for a similar price.
Good spread of food items to choose from. Very attentive service staff, nice dining ambience, easy accessible via train and other public transport.
I have eaten at Buona Vista outlet many times and the consistency in food quality has never changed. My review is about the first time I rode to outlet in escooter as I can no longer walk.There’s absolutely no fuss in the waitress reaction like in other restaurants. I could ride behind her and follow her. She brought me to a table, removed a side table and asked me to park there next to a seat! This is first class service and gets my respect.
Walk in on 09 Aug 2023 at around 3pm. There is no queue ahead of us so waiting time is less than one minute.Upon proceeding to the dining hall, the ambience is very nice.The food quality is very fresh and the collagen soup is very nice and tasty.Overall experience is good but customer service is ok only as the service staff seldom come to our table to clear the used plate and bowl.Will return to dine in if happen to drop by.
Been to this place for few times, food quality is consistent; my go to place for soup hot pot. Best with prime beef slice *slurpDumpling, prawn paste & bean curd skin are must ordered dish as well, great with either of the soup base.I find that recently may be very packed & the staff can be pretty occupied. Staff was helpful, my phone battery went flat & they are kind enough to help me charging my phone so after I finish my meal, the phone is charged to 50%, good for me to continue using.The complimentary ice blended yuzu is refreshing.
This is the best service in hotpot restaurant in Singapore. Food is very nice and fresh. Menu got a lot of items to order. We have plenty of complementary food. I do like Yuzu dessert 🍨. I think I will be regular customer this shop 😁
Ordered the collagen soup and spicy soup. The spicy one has a really good punch. Not recommended for those who can’t take spicy. But the collagen soup is very tasty.The wait staff are fast and efficient. Comparing with their main competitor, they lack in the food variety, service, dessert and condiments section seeing that the price is also “competitive”.Would I visit again? Honestly, I would visit the competitor because they feel more “worth it”.
Great food and drinks, and excellent service by Ms. Lisha. Worthwhile experience!
Everything is excellent, except somehow or rather a housefly managed to be in the restaurant disturbing our meal.
Went with a friend for dinner here. Had booked a table before we come. Quite a nice atmosphere and not very noisy during peak hours as well.We ordered two types of soup, which are spicy beef soup and collagen soup. I dun find the spicy soup very tasty. Except for spicyness, i do not feel that the spicy soup had any flavor. The collagen soup, on the other hand, is very flavourful. Service was really good as well. I would want to give praise to one of the service staff, Hoon Lee. She is very attentive, refilling our soup base when it is going low without asking. And also some of her recommendations on the meat.Will definitely come back again.
Food is great . Loved the coconut based soup . Was served by Hoon Lee whom is attentive with speedy service despite the busy dinner crowd !
My family and I really enjoyed the dinner at beauty in the pot. Staff Ms. Hoon Lee served us with our meal and we really appreciate it! Really good service!
This is the outlet we regularly visit. Service is superb and food is always very fresh! Highly recommend their fish and seafood. The condiments, appetizers, desserts and fresh fruits also complete the dining experience nicely. We were served by Hoon Lee today who is very friendly and helpful. Will definitely visit again!
Great food and service. Hearty soup selections at reasonable prices. Thanks to Hoon Lee for being attentive and giving us an enjoyable our dining experience.
Love coming here! Service and food is great, staff are super friendly here 😊😊😊 Will always come back here again. Their spicy beef tallow soup + collagen is a great combination. Big thank you to Hoon Lee for making our experience a great one!! 🥰
Excellent food and services by Hoon Lee. She is very friendly and very attentive!
Excellent staff and service. Very attentive and pro active. Like their range of soups and choice of dishes. BYO wine is free of corkage charges and decent glassware provided.
Gd service and food was fresh.Please offer more variety of appetisers and hot/ cold dessert
Usual hang out for hotpot.Great food and staffs always have a great level of service even during the CNY peak period.Special mention to Daying and Lisha 👍🏻👍🏻
Full house on a Tuesday night, Thao our waitress was super attentive. We celebrated a birthday there and were all really happy with her service!
Best coconut soup base, tasty and great service by Miss Hoon Lee. Friendly staff, Fresh ingredients. CNY Yusheng was real good! Nice dessert, very refreshing. Highly recommended
Love the service attended by Hoon Lee. Attentive and accommodative to our needs. Celebrated CNY with lo hei. yusheng tasted really good!
Perfect experience dining at Beauty In A Pot. The staff who served us was Hoon Lee and she attended to us every now and then. Very helpful and friendly! We really enjoyed our meal and she'll laugh at all my jokes. We're faithful customers of beauty in a pot and paradise group because of it's exceptional service and food quality! Thank You Paradise Group and Hoon Lee for the exceptional service! Will definitely recommend to our family and friends!!!!
Good service! Friendly and approachable staff. Food is fresh and presentable.
They have delicious scent of broth and spices filled the air. Great choices of fresh ingredients like meats and veggies. The flavors blended perfectly, making it a tasty and fun dining experience with friends.
Glad I took my niece advice and made a booking. Arrived on time and showed table in a breeze. Excellent service made the dining nice and warmth.
As someone who works in retail, there are two workers I would like to recommend! One name Helen Chin, and another Chinese lady who served us at around 11 pm. Both of them served us really well. They were all very sweet! 🤎 the other staffs too!
Fantastic food, beats haidilao by a mile. Excellent service, when I drop a chopstick (by accident of course) staff will pass me a replacement automatically within a minute. Highly recommended
Helen was our server and she really deserves a lot of credit for the fantastic meal I had with my girlfriend. Attentive, gracious and gave us a nice handwritten Christmas card at the end of our meal.Thank you Helen!
Brought our overseas relatives here for lunch. We would like to give special thanks to Helen for her welcoming and friendly service. We had a great time! Would definitely be back.
The food and service is superb. Fresh ingredients and good quality. The staff are very attentive and friendly, and the ambience of the place is also very nice and pretty.Good experience to celebrate a friend's birthday here with Diva Sparkling Wine👍
Very good food. Staff very friendly and very customer service oriented . value for money😍
We went for lunch and had a great meal with great service! Highly recommend. 😬
Of all the meals I had in Hong Kong, the hotpot here was the most delicious and it was infinite! They were very kind! There is no reason not to go👏
Amazing and friendly staff, they are both fluent in Mandarin & English. Food was great and really value for money. Highly recommended.
Saw brochure for their lunch set special, with option to dine at their KINEX, Westgate and Vivocity branches. However, upon arriving at KINEX branch, was told that the lunch set is no longer offered, and only available at other branches. False advertising. Horrible experience.
Food was excellent as usual! They have a new Sichuan menu that is definitely worth trying. Esp the beef soup and the new dessert!
Very good food and excellent service.Aircon is a bit cold though.They have a big playground outside for kids.
The dining experience was great and the food was delicious. Thank you to the manager and his team. They are so thoughtful, and very enthusiastic when celebrating my family birthday
Kin Hao was nice and his service was great! Would highly recommend the food, atmosphere and service. Thank you Kin Hao! 🙂
I was brought here by some colleagues, I am a fun of hot pot, probably my favourite culinary experience and I really was not disappointed at this restaurant.
I used to come every week. Now gave birth my 2 boy and busy working so once in awhile still come here for hot pot. This is my favourite hot pot. Love their special fish paste that other place don’t have. The gradient is fresh and delicious. I love their collagen soup base. Really enjoyed my hotpot time with my friends and family here
Haven’t tried this outlet's food yet but we went in on a drizzling evening to check out the play area for kids. Was surprised to see such a big playground! Would be nice for kids in the daytime.
Food was good and fresh ... service was brash and raw... staff not comfortable with English
Among the similar priced HDL, XLK and BITP, This has the best mala soup base, best of the three. HDL just cmi now
Read up many good reviews so decided to give my 1st try with my child. But to my surprise, the staff never explain to me there is charges on the condiments and oso they don't give the token to my child for the toy as what others mentioned. HDL even will auto give whatever stuff for the kids. For this, i need to ask...they dont even serve kids meal like HDL. Think i wont pay $100 to come here anymore. My first and my last.
Great service and food is fresh and substantial serving portions. The Tomato based soup option along with the collagen infused soup are a great combination for you to try and consider.
Personally, BITP has the best collagen soup amongst all hotpot brands and you absolutely must order it here. Their fried ring rolls are also a top recommended item that I would never miss.The dining experience is quite pleasant - service here is good and the sauce bar is great as always.Recommended to book a slot online, but it’s likely you still need to wait to be seated upon arrival.
Wide variety of soup options available but you’ll be asked to order one full pot (even if you’re 1 pax). We tried mala, collagen, tomato and mushroom soup, and found the collagen to be the best. Food is simple, typical hotpot selection.
Service at Beauty in the Pot has really improved a lot. Much more attentive then before, but sadly the ingredients seems to deteriorate. My favorite were their Soft bone pork ball and the Fish Tofu. I used to order at least 2 full portions of the balls, now don't even want to finish 1 portion. Both does not taste the same as before not sure how to describe the difference. Soup still as good!
What a treat for a late night supper.We were craving for hotpot and we wondered into Beauty in the Pot after 11pm and was so happy to get a 20% discount. Plus it’s less crowded although there is a constant stream of people coming it. They open till 3am!!We started the base with 2 soups - their signature and a mala one. It’s spicy guys. Don’t try it if you can’t take the heat.We ordered light dishes but here’s the must-haves.Beancurd rolls. They have the best in town. Just dip it in for 3 secs to enjoy the warm and crunchy texture.Flat noodles. It’s chewy and less heavy than your regular noodles.Beef. We didn’t get the platter as it too late into the night. But choose your range of protein.Dumplings. I like how the skin becomes clear after it’s cooked.Enoki mushroom - must have!
Price experience score (pes) 5.5/10Parking available mallservice greatFood okAmbiance niceCr at mall
Beauty in The Pot at The Centrepoint in Singapore offers a delightful dining experience. As a first-time diner, I was impressed by the spaciousness of the room, which added to the overall ambiance. The restaurant's interior design, particularly the small cool room, was a unique touch that enhanced the dining atmosphere. 😊The highlight of the evening was undoubtedly the food. Each dish was expertly prepared and bursting with flavor. From the succulent meats to the fresh vegetables and delectable broths, every bite was a delight to the taste buds. It's evident that the chefs at Beauty in The Pot take great care in sourcing and preparing their ingredients. 😋The service was also commendable. The staff were attentive and friendly, ensuring that our dining experience was smooth and enjoyable. They were knowledgeable about the menu and offered helpful recommendations, adding a personal touch to the service. Overall, the staff's professionalism contributed to a memorable evening. 👍I thoroughly enjoyed my dining experience at Beauty in The Pot and will definitely be returning. The combination of excellent food, inviting atmosphere, and top-notch service makes it a standout choice for anyone seeking a memorable meal in Singapore. Whether dining with friends, family, or colleagues, Beauty in The Pot at The Centrepoint is sure to impress. I look forward to my next visit! 😊
By far the best Hot Pot in Singapore. Service is great food is fresh. There is a nice little ballpit playground for kids to play as well. But the service is by far the best. Only minus is that it’s almost impossible to walk-in on busy peak periods and when it is very busy sometimes the floors are slippery.
Used to love their collagen soup base but somehow I think their standard dropped tremendously. Those collagen soup you find in NTUC is even better.Great atmosphere, service was ok.
Made a booking before hand so we didn't even have to queue.The food at BITP is verbally very good and value for money. Some say even better than the counterpart HDLCondensed milk with fried bun is always abit side dish. The fried buns just hit home so well .The beef was well marbled for it's price point and the soup bases here are all amazing too
Beauty in the Pot service so naise!!! Fresh vegetables, hot mantou， chewy meat 🍖 Food so delicious! Thank you Yu Jie for serving us and giving us Valentines gift 💕 情人节快乐！
Amazing customer service! Yue Jie was very friendly 🥰 Love their collagen soup as always!
The waiting time for the reception staff to attend to me is a bit slow. It's no queue at all.For foods, it's not too bad, but the beef combo I've ordered is not well prepared. The beef codes are totally "iced". they should not be in this way.I will give a 2.5 star on the Pricing, as it's almost the same as their competitors, so nothing is better than them.Unless the foods are so special that others can't copy, if all are the same, then what are the differences ?
Food and service is good. Good price. Ya Nan service is damn good too. Best.
Service and food quality is top-notched here. Always our favourite outlet to enjoy our hotpot meal! The staff are so friendly, efficient and helpful makes our meal so much more enjoyable.
Thank you ShiKai for serving me and my boyfriend!! Attentive server and v friendly, 謝謝你！
Pretty good experience. The price point is higher than I expected. Maybe I didn’t order well but it came out around $90 per pax. Or maybe that’s just the going rate to have hot pot in Singapore now days. I do however like that they have a small playground for kids to kill some time and let the adults eat in peace 😮💨
Horrible meat quality. All the meats arrived frozen. Beef balls the most disgusting item.
delicious. However, lunch for three adults was $220 a la carte without alcohol. It can't be helped that I ate so much, but it really felt like Singapore.
one of my favourite hotpot places. soup bases and dishes are always fresh and delicious. always order the collagen soup, tomato soup and fried beancurd skin.
A great place for hotpot dining. It is somewhat similar to Haidilao with nice tasty food and good service. Overall a satisfied dining experience
Food was great, service was very good, Shikai served us well. There is a small play area for kids.
Food is nice, service is good, price is on the high side, spent $100+ for 2 pax...
Had hotpot here last night with my colleagues. Food was great like any other hotpot places but what really stood out was the level of service they provided. The staff that was serving our table was really attentive throughout our meal and made the experience very enjoyable.
The service staff (Nancy huang) is very helpful and attentive to the needs of the customers.Thumb ups for the somerset outlet.
November 2023 Review 1 word to describe this outlet experience. Good....But can be even better ! I went to the other outlet at Nex. The atmosphere is better and their lights are bright enough ! Food came fast enough and service was alittle bit disappointed but overall still good. Soup is okay ...However pricing is not cheap. 4 out of 5 stars for this outlet at Centre Point
Mala spicy nourishing broth was bad. Jewel changi's outlet is still the best this far.Noisy group of ladies screaming at the table adjacent. Staff didn't care or manage. Food came really slow for a Friday night.
FOR CUSTOMER LOOKING TO PATRONISE AND EAT AT BEAUTY IN THE POT, PLEASE SCROLL TO THE END FOR SUMMARY.Context: Went for a family get together and dinner at Beauty In The Pot at centrepoint between 7.30pm to 9.15pm on 25 Nov 2023Experience: Beauty In The Pot has always given me a decent experience. Food is consistent across most outlets and servers are generally responsive and accommodating. However, it's unfortunate that it was a pretty bad experience for me and my family when we visited the Centrepoint outlet. Some key pointers to note were:(i) The sauce and sides counter was often out of the key ingredients and sides (I.e. out of coriander, spring onions and black fungus with black vignette). Had to specifically tell the service crew a few times before it got replenished. For the black fungus, it was never replenished during my entire stay.(ii) One of the female service crew was pretty rude when my parents requested for warm water towards the end of their meal.(iii) Service crew failed to follow up on request. We requested for the scum (layer of fatty dirt) to be removed. The same female service crew simply acknowledged and walked off without helping. We had to get another colleague to do it after 15 to 20mins later(iv) The last and final straw, we saw that the crew was busy and took the bill to the main counter to settle. We then proceeded to take a walk around the mall to digest our food before we walked past the store (a few times) as we make our way to the car park. At this moment we were stopped abruptly by one of the female service crew who asked if we had made payment. I showed my payment receipt and she was muttering about us not making payment and system did not capture the payment information. All this while she was rude and honestly left a bad impression. We went to the counter and understood from the male manager that it was a system error that the payment was not registered. We shared our feedback with the male manager on our overall dining experience and all we got was insincere response and apology.My thoughts: I understand the demands of F&B and therefore I can understand if service excellence may drop from time to time. It is understandable. What is not acceptable and understandable is when we as paying customers are being dragged back by one of the female service crew to the cashier to be accused of non payment in which the entire process was just rude. Male manager did not make it any better through his insincere responses and apology. And Beauty In The Pot, if I did not pay up, why would me and my family even stay in the mall and walk past your restaurant a few times?Conclusion: While food and soup base were good, customer service can be enhanced. Understandably it is a Saturday night but I do hope that management can relook at service crew training and also helping those service crew with additional headcounts. Last but not least, enhance your payment process/systems and look in incident resolution training. The root cause of this incident arises because of a system error in payment (as shared by the male manager) and the male manager looks ill equipped to resolve a problem; in this case an accusation of non payment against a customer who actually paid for the meal.Last words for the Management: Not matter how good your food is, service is always an important part of the customer experience and it can be the difference between a horrible and good experience. Take this as an opportunity to relook at internal ops and processes and use this to spur your outlet to improve and change. I am not sure if this will get through but I sincerely hope someone from Paradise Group or Beauty In The Pot can look into it.For other customers looking to eat here: If service is important for you and you have not tried Beauty In The Pot then consider other outlets for now. There are plenty of other outlets across the island for you to consider.Note: Ivy the outlet manager has reached out to apologise. She was sincere and maybe there is hope for the outlet....
The environment is beautiful, the family had a great time eating, the waiters were very attentive, especially Yujie was very friendly.
Staff service is very good 👍🏻👍🏻When paying, also let me know the latest deals using kris+Will come back for sure!
Of course hot pot is delicious, butThis store has seats overlooking the indoor pre-gras (must be requested at the time of reservation), so adults can enjoy a leisurely hot pot while the kids play.I'm also happy that the restrooms near the store have toilet seat covers for children.Mr. Chun, who was in charge of our table, was very fluent in Japanese and provided excellent customer service. (I almost had the illusion that this place was Japan.LOL)thank you very much!I will definitely visit you again soon ^_^
The service is commendable. The serving staff was attentive and would come over to assist and made sure we were okay with our food. The food was fresh, and the soup was tasty. Pleasant experience.
The collagen broth is a must try. The servers are good but they are definitely short staffed on a Friday night. It’s hard to get their attention at times.Their collagen broth is super! Great fresh food items as well.They offer free birthday cakes for those celebrating so another bonus point!
Very good place to have Shabu Shabu. Great tasting collagen base soup. Menu is great. And the perfect finisher a lime juice slushee to bring everything together.
Never saw an idea of cuisine like that, mixing by yourself different ingredients inside the soup, we were a bit confused at the begining but everything was finger licking good!
It’s our regular hangout place with family. Seating is spacious and staff is more attentive compared to other branches.
Exceptional service, Mimi take care of us very well. She even gave us complementary chocolate cake. The food is really good and it tastes better than the one in Thailand 🙂 love the collagen soup.
Our dinner was attended by 2 excellent service staff Fook Wei & Hai Qin. Their service is outstanding and they are both very attentive during the busy dinner service. Fook Wei even helped me with my napkin! I was surprised by the extra mile service. Please convey my compliment to both Fook Wei & Hai Qin.
Same great collagen soup, new section with good spread of fruits & also ice-cream to match !
Service standards and ambience are comparable to the other top tier hotpot operators. However, the choices for soup base is rather limited. I will avoid ordering the coconut soup as the sweetness does not go well with the hotpot dishes, taste more like a dessert. I was hoping that they offer to change the soup base. There is a better option at similar price point in my opinion.
Beauty in the pot hot pot shop. Our favorite soup is chicken soup. For me, it's just Mala soup. Not very wow There are many different types of meat to choose from. I like meatballs and bean curd.Our dipping sauce was prepared according to the taste that the restaurant recommended for us. It wasn't to our liking. Finally, we cook it in the flavor that we like to eat.#TravellingAsACouple
Went during non-peak hours, place was quite quiet which is good. Food was okay, nothing special. For soup base, couldn’t choose three flavours + one plain water (no option for this). Service was okay. Tablet for ordering was slightly dirty, oily with a piece of food (or something I couldn’t tell) on it. Prefer the competitor
Great place to have steamboat. The collagen soup and mala soup is very nice and the ingredients are of high quality especially the A4 Wagyu beef.
Mina is a wonderful service staff who pays great attention to details like topping up the soup, drinks etc at regular intervals. Especially the crystal beehoon that soaks up the fluid so quickly that she personally attended to it..
Everything five star, except medium spicy is not spicy at all so 4 stars. And the chili oil is not spicy either
Highly recommend to bring your family or friends in and play at playground if you bring your children:) The staffs are wonderful greeting/carrying to my LO 🥰
We had such a nice time. Mimi was amazing and the food was so delicious!!!
Amazing ! Mimi was in incredible 😍Will back again 🙏
Very impressed at the quality consistency of the food! My top favourite steamboat spot which serves a very hearty and satisfying meal!
Our go to place for hot pot craving. Though slightly on pricey side, the quality of ingredients they use is definitely worth it. The sauce station requires a special mention. My favourite being the sesame sauce with spicy mala chilli. The meats, seafood all are fresh. the collagen soup and tomato soup always hits the spot. Their fruits platter is so refreshing after alll the hot soups. Watermelon and oranges are the freshest I have had.Service is also so swift, prompt and always happy to help. They clean the soup foam the forms which is a nice touch. They also give a very nice slice of cake if it’s your birthday on the house. It’s small things like this makes this place worthy of multiple visits.
Have a Very good experience here in beauty pot centre point outlet. 🙂 thumb up for the customer service👍👍 especially XiaoMin she is very friendly and attentive.
#1 for hotpot in Singapore! Love the collagen soup, nice to imagine getting more beautiful while eating delicious food. The service is very efficient and it’s a great atmosphere for families and groups of friends.
Beauty in the Pot truly lives up to its name, delivering an exceptional hotpot experience. The quality and taste of the food are outstanding. The star of the show was the collagen broth - a mouthwatering delight, rich in flavor and amazingly smooth. The service was top-notch with a courteous and efficient staff who went above and beyond to ensure a memorable dining experience. An additional highlight was the fully stocked condiment bar, which allowed for personalizing our hotpot to our liking. This place is a gem, and I can't recommend it enough for anyone seeking a top-tier hotpot experience in Singapore. Can't wait for my next visit
Had a great time here tonight with my family.Food was great. Service was also great.I noticed from recent reviews that the service from this outlet has suffered due to lack of staffs.But today, there are plenty of staffs around and they are all super efficient and friendly. I guess the management pulled resources from other outlets to improve the service level. Good job.
服务生 assigned to us was very patience and took care of us. Prepared the Condiments, cook , deshell and serve the 🦞 and very pro in taking pics too. Food was good certainly. Will be back!
Was super unpleasant, as on that day on 12 September we have booked online for 7pm however, when my brother first reached they said table not yet ready, at the time our family members have yet all arrive.But about 708pm our whole family have arrived then I went to check with the receptionist again, so she said still not ready. Then we waited again. Finally until 730pm, me and my brother couldn't take in anymore as we felt shouldn't be so long, so I went to check with the another girl, she said table long ago already ready. Then I was like why did the girl receptionist tell me not ready? The answer that I have gotten was as she thought the whole family have yet reach, so never inform.But the most worst for their service is that, they don't check on the reservation list, if someone booked 7pm, and after 15 minutes most reputable restaurants they will call customer to check if they are coming for reservation ya? That time I booked Haidilao they do call also to confirm reservation. Then PLUS THEY DIDN'T CHECK THE WAITING AREA FOR THE CUSTOMERS WAITING TO GO IN.I have been several times to beauty in the pot at different outlet, but never gotten this experience. This girl receptionist is really a question and they should also work on the reservation protocol.Will never go this outlet again. If there is a 0 star, i would have given it.
Frequently Asked Questions (FAQs):
Can I make a reservation in advance?
Yes, you can make a reservation in advance to secure your table. Reservations can be made online through their website or by calling the restaurant directly.
Where is Beauty in the Pot located in KINEX Singapore?
Beauty in the Pot is located in KINEX, 11 Tanjong Katong Road, #03-38/39, Singapore 437157.
Is Beauty in the Pot suitable for vegetarians or those with dietary restrictions?
Yes, Beauty in the Pot offers a range of vegetarian options, and their broths can be customized to accommodate various dietary restrictions. Please inform the staff about your dietary preferences, and they will be happy to assist you.
What types of broths are available at Beauty in the Pot?
The restaurant offers a diverse selection of broths, including chicken, pork, spicy mala, and herbal options. You can choose the broth that suits your taste.
Is Beauty in the Pot suitable for large groups or special occasions?
Yes, the restaurant can accommodate large groups and special occasions. They offer private dining rooms and special packages for celebrations. It’s advisable to contact them in advance for group reservations.